Digital Infrastructure Specialist

1 month ago

Aalborg, Ålborg Kommune, Denmark Centrica Full time

At Centrica, we're more than just an energy company. We're a family of brands driving innovation for a cleaner, greener future. As a Technical Support Specialist, you'll play a vital role in our dedicated IT service team, helping us stay ahead of the curve.

The position is based out of our Aalborg office, with some travel expected between locations. If you have technical acumen and want to join the ever-moving energy industry, this is a great opportunity to make a real impact.

About the Role

In this role, you'll be responsible for implementing, maintaining, configuring, and supporting computer hardware, software, systems, networks, printers, and scanners within Centrica Energy. You'll also respond to service issues and requests in our service desk system, taking into account our SLA.

A key part of the job is providing technical support across the company, both in-person and over the phone. You'll repair and replace equipment as needed, ensuring employees have the necessary hardware and software to perform their roles without disruptions.

Your responsibilities will include:

  • Ensuring employees have the necessary hardware and software to perform their roles
  • Providing technical support across the company
  • Maintaining and monitoring computer systems and networks related to clients
  • Taking part in facility services regarding new employees' workplaces
  • Building client operative images
  • Maintaining and testing hardware and software on which all our client systems and services are running

The main technologies we use are ITIL, Intune, SCCM, ITSM (ServiceNow, Jira etc.), and MCP in client OS.

To be successful in this role, you'll need experience providing great customer service face-to-face and in writing, a positive can-do attitude when facing complex challenges, and experience working with at least one of the technologies mentioned above.

You'll work as part of a team in an international organization, so your communication and collaboration skills will be valuable assets. Taking a structured approach, working in a professional manner, and being a true problem solver are essential in this role.

We offer a competitive salary of approximately $65,000 per year, depending on location and experience. The estimated annual salary range is $60,000-$70,000, plus benefits.

About You

We're looking for someone with a positive mindset who can come from various backgrounds and has built their experience on many foundations. If you believe you can have a positive impact in the IT Service department, we encourage you to apply.

About Centrica Energy

Centrica Energy is a leading European energy trader with +13 GW of renewable power under management and over 15 years of experience innovating the European PPA market. We provide competitive solutions for Renewables that help manage merchant risks and lower costs while meeting the needs of investors and banking partners.

We have a strong focus on nurturing talent and delivering on goals through honesty, proactiveness, and responsibility. We're a profitable company that understands the necessity of investment to achieve improvement. If you've got the willingness, ambitions, and right attitude, we offer a work environment that will help you grow professionally and personally.

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