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Senior Ecommerce Operations Lead

3 weeks ago

Copenhagen, Copenhagen, Denmark Pandora AS Full time

We are seeking a senior ecommerce operations lead to drive the successful rollout of Pandora's ecommerce platform into new regions.

This role requires close collaboration with global and local teams across various departments to ensure the seamless integration of local needs with global strategies.

The ideal candidate will have 5-8 years of experience in a commercial function, such as ecommerce trading, sales, or merchandising, with a strong focus on collaboration across teams.

They will be responsible for overseeing the launch of new websites, setting up fulfillment centers, and managing customer service operations.

Responsibilities:

  1. Lead the rollout of Pandora's ecommerce platform into new markets.
  2. Align market-specific needs with global digital strategies, ensuring smooth integration of local requirements with global guidelines.
  3. Work closely with internal stakeholders in Marketing, Tax & Legal, Merchandising, and Digital & Technology to ensure timely project milestones.
  4. Ensure successful project delivery by collaborating with local leadership and their teams.
  5. Enable local teams to manage and operate the websites, fulfillment, and customer experience effectively.
  6. Contribute as a member of the global ecommerce leadership team, ensuring alignment and broad understanding of the project across the global organization.
  7. Support the recruitment, onboarding, and training of new team members in relevant new markets.

KPIs:

  1. Meet deadlines for the rollout of new markets and websites.
  2. Facilitate alignment and collaboration between global and local teams.
  3. Successfully meet agreed-upon requirements for ecommerce features and functionality in new markets.