Technical Support Engineer

7 days ago

Copenhagen, Copenhagen, Denmark Dreamdata Full time 107,500 - 143,000 per year

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that plagued the industry for years.

Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had. 

It's working. We have achieved strong product-market fit and are experiencing explosive, triple-digit YoY growth. This momentum is now backed by a recent $55,000,000 Series B funding round set to fuel our rocketship as we scale globally.

We are expanding rapidly and looking for exceptional, top-tier talent to help us build the future of B2B marketing.

The Opportunity

Dreamdata is looking for a Technical Support Engineer to serve as our dedicated Tracking Specialist. In this role, you will act as the technical bridge between our product and our customers. You won't just be closing tickets; you will be a proactive problem solver who empowers our commercial teams and guides our customers through complex technical implementations.

Key Responsibilities

  • Serve as the Subject Matter Expert: Act as a point person for 2nd-level support regarding tracking scripts, data ingestion, and frontend integration. Assisting teammates on customer calls on relevant subject matters.
  • Diagnose & Debug: Investigate and resolve complex tracking logic issues (JavaScript, HTML, Cookies, API calls) for customers.
  • Empower Internal Teams: Provide technical guidance and training to the Sales and Customer Success teams to help educate and upscale internal knowledge.
  • Knowledge Management: Update and maintain the design, build, and content of our Help Center that powers our chatbot. 
  • Triage & Escalate: Efficiently manage the support queue, solving technical tickets and escalating valid bugs to Engineering with clear reproduction steps.

Who You Are

  • A Technical "Detective": You enjoy the challenge of debugging frontend code and tracing data discrepancies.
  • An Educator: You have strong spoken and written English skills and can explain complex technical concepts to non-technical stakeholders clearly.
  • An Organizer: You can take a project and manage it from start to finish.
Requirements
  • 2+ years of work or education experience working with frontend development or advanced implementation of tracking scripts (Google Tag Manager, Segment).
  • Data Fluency: Experience writing SQL queries to investigate data within Data Warehouses (BigQuery).
  • Support Experience: Proven experience in a customer-facing technical role (SaaS experience is a plus).
  • Web Fundamentals: Deep understanding of how browsers work (Local Storage, Cookies, Cross-domain tracking).
Benefits
  • Location: Our office is located in the heart of Copenhagen with a harbour view
  • Ownership: Equity in a growing company.
  • Lunch: Delicious lunch available in our canteen
  • Inclusive Culture: Be part of a supportive and dynamic team making an impact in the B2B marketing space
  • Private insurance: Private health insurance that comes with our pension plan
  • Office dogs 

At Dreamdata, you'll have the opportunity to make a real impact. Join us in shaping the future of B2B marketing analytics and activation while developing your skills and growing your career.

We are committed to creating an inclusive, diverse workplace where everyone can thrive. If you're passionate about building meaningful connections and helping businesses succeed, we'd love to hear from you.

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