Customer Success Product Manager

3 days ago

Ballerup, Ballerup Kommune, Denmark atNorth Full time 60,000 - 120,000 per year

About the Role
We are now looking for a Customer Success Product Manager to strengthen the structure, scalability, and customer value of our service portfolio.

In this role, you will ensure that our customer-facing products and services — from colocation to connectivity and managed options — are clearly defined, measurable, and operationally feasible. You'll be the key link between Sales, Operations, IT, and Customer Success, ensuring alignment, consistency, and continuous improvement across our offering.

Key Responsibilities

Product Development & Lifecycle Management

  • Define, document, and maintain atNorth's service portfolio across colocation, connectivity, and managed offerings.

  • Lead product lifecycle management, including service definitions, pricing, and operational standards.

  • Collaborate cross-functionally to ensure all services are efficient, scalable, and aligned with customer needs.

  • Maintain accurate product documentation and ensure change control processes are followed.

Commercial & Customer Alignment

  • Gather insights from customers, Sales, and Operations to identify opportunities for new or enhanced services.

  • Support business case development for new offerings and improvements.

  • Ensure go-to-market alignment between Sales and Customer Success, including pricing, service catalogs, and SLAs.

  • Partner with account teams to ensure product performance meets expectations and supports growth.

Operational Integration & Standardization

  • Translate product requirements into operational processes and delivery models.

  • Define service KPIs and ensure consistent quality across all sites.

  • Collaborate with Implementation and Customer Success teams to ensure seamless product introductions.

  • Manage release processes and product updates.

Continuous Improvement & Innovation

  • Monitor product performance metrics to identify improvement and optimization opportunities.

  • Benchmark atNorth's portfolio against market trends and competitors.

  • Drive cross-functional initiatives that enhance product quality, scalability, and customer satisfaction.

About You

You combine a strategic mindset with strong operational understanding. You're skilled at turning business and customer needs into structured, scalable products and enjoy working across commercial, technical, and operational teams.

Requirements

  • 5+ years of experience in product or service management within data centers, IT infrastructure, or B2B technology environments.
  • Proven success in managing complex service portfolios or technical product lines.
  • Familiarity with ISO standards, ITIL, or other service management frameworks.

  • Proven experience in product or service management within data centers, IT infrastructure, or B2B technology.

  • Strong understanding of service lifecycle management and operational processes.

  • Excellent stakeholder management and communication skills.

  • Analytical thinker with experience in KPIs, pricing models, and performance metrics.

  • Experience with Microsoft Dynamics 365 is an advantage.

  • Fluent in English (Nordic language proficiency is an advantage).

  • Background check is conducted to all our employees.

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