Customer Success Manager

5 days ago

Copenhagen, Copenhagen, Denmark ComplyCloud Full time 80,000 - 120,000 per year

Customer Success Manager (Parental Leave - 12 months)

Help shape the future of the new Nordic GRC powerhouse

We're building something new.

Through the merger of ComplyCloud, RISMA Systems, and Wired Relations, we're creating the next-generation Nordic leader in Governance, Risk & Compliance (GRC) - turning regulatory complexity into strategic clarity.

Backed by Triple Private Equity, we combine legal, IT, and business expertise with SaaS technology to help organizations stay compliant, efficient, and ready to grow.

Now, as we unite teams, products, and customers, we're looking for a Customer Success Manager to join us on a 12-month parental cover, to play a key role in shaping how we deliver value across this exciting new journey.

About the role

As a Customer Success Manager, you'll be a trusted partner for a portfolio of B2B customers, ensuring they get the most value from our current solutions while we move toward one unified platform.

You'll guide customers through change with clarity and confidence, helping them stay successful throughout this transformation. At the same time, you'll collaborate internally to align our customer success approach across the newly merged organization and contribute to shaping what great customer experience looks like in our next chapter.

What you'll do

  • Own and manage a portfolio of customers throughout their lifecycle - from onboarding to expansion.
  • Become an expert in our platform and services to confidently guide customers and answer their questions.
  • Proactively engage with customers to anticipate needs, address potential challenges, and ensure continued success.
  • Educate and empower users by helping them reach their desired outcomes, positioning yourself as a trusted advisor.
  • Drive retention and satisfaction by executing key Customer Success activities aligned with our Customer Journey.
  • Meet and exceed performance goals, including customer satisfaction, engagement, and renewal targets.
  • Collaborate cross-functionality with teams such as Marketing, Sales, and Product to deliver a seamless customer experience.
  • Work closely with fellow CSMs in our Copenhagen-based Customer Success team and report directly to our Director of Customer Success, Søren Harbo Genesteix.

What you bring

  • 1-2 years of experience in Customer Success, Account Management, or another B2B customer-facing role.
  • A curious and adaptable mindset - comfortable working in a transforming organization.
  • Strong relationship-building and communication skills, with empathy and commercial awareness.
  • Fluency in Danish (most of our customers are Danish) and professional proficiency in English.

What we offer

  • A unique opportunity to join a purpose-driven company at an exciting inflection point.
  • A chance to shape the customer experience for the new Nordic GRC leader.
  • A supportive, collaborative team that values learning, simplicity, and accountability.
  • Competitive compensation, pension, and health insurance.
  • An office-first culture that believes the best ideas and energy come from working together in person.

Join us

We're assessing candidates and interviewing on an ongoing basis, so don't wait to apply.

If you have any questions, feel free to reach out to Cathlin Frederiksen at

Be part of the journey as we merge three companies, unite our customers, and build something truly new

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