Customer Service Specialist

1 day ago

Copenhagen, Copenhagen, Denmark Freetrailer Group AS Full time 42,000 - 63,000 per year

Are you passionate about helping customers? Can you guide our customers as well as provide technical support? Do you get a kick out of providing solutions? If so then you might just be the right person to be our new colleague in Freetrailer's Customer Service team located close to Østerport S-station.
The Role
We are looking for a full time colleague who will work Weekdays, weekends and evenings. You will be part of our team of +30 colleagues, where we work together to perform all the varied tasks and inquiries we receive from our customers and colleagues every day. We aim to always provide a great customer experience and this role is central to that goal.

Your Tasks Will Include

  • Direct customer contact via phone, email and chat.
  • Ensuring that our goals are met at all times.
  • Providing top customer service and helping ensure happy and satisfied customers.

Your profile
You are passionate about giving our customers the best possible service across different channels and you constantly strive to improve the customer experience. You are able to work in a structured way to ensure availability for the customer and bring a positive attitude to the team.

In addition, you have

  • Experience with customer service (a plus if experience from a call center or similar).
  • Good written and spoken communication skills in Danish and English.
  • Professional level in either Norwegian, Swedish as well.

We offer you

  • An attractive workplace with committed colleagues and well-organised employment conditions.
  • An exciting and versatile job with challenges and good opportunities for professional as well as personal development.
  • A very good working environment, and the opportunity to become a part of a strong team with a continuous focus on good sparring, development of processes, etc.

Interested and professionally qualified?
If you meet the above qualifications, we hope to receive an application from you as soon as possible. We are looking for a new colleague to start as soon as possible, so we will be continuously inviting candidates for interviews during the application period. We look forward to hearing from you and hopefully welcoming you to our team soon.

About Freetrailer Group A/S
Freetrailer is a pioneer in the sharing economy in Denmark, serving over +1.4 million rentals annually. We offer self-service rental of trailers and e-bikes through more than +180 partners at over +1,350 locations across Scandinavia, Germany, and the Netherlands. With a dedicated team of over 80 employees, we are working together to expand the Freetrailer concept across Europe.

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