IT Application Specialist

Do you want to be part of a humorous team embarking on a transformation journey where you will take a great responsibility for a customer-facing system while being presented with a great learning opportunity as the system is relatively new on the market? Apply now
The job
In this role you will be our new IT Application Specialist in the implementation project team. Your initial task will be to pick up knowledge of our ways of working as well as on the tool side. So, in this role you ensure operational excellence on our ITSM-platform, having it operate stable and safe, keeping users and the user adoption journey supported, and continuously evaluating impact of new features from new releases.

In short, some of your key tasks will be to:

• Handle daily platform operations and maintenance tasks, monitor platform performance and health indicators, manage user access requests and permission changes and document solutions and maintain operational runbooks.
• Serve as first point of contact for platform-related user queries and providing hands-on assistance to users with platform features, i.e. by creating and updating knowledge-base articles.
• Execute platform patches and updates, perform regular backups and validate recovery procedures, ensure compliance with security policies and our processes (ITIL) and monitor license usage and compliance.
• Implement small-scale platform enhancements.
• Test and deploy platform changes in accordance with change management and release processes.

Joining the team
You will join the Business Applications team who are responsible for Enterprise Applications that are used across all Systematic, including the ERP-, HR-, ITSM-system, and the collaboration- and automation-platform. Together with the business stakeholders and our external partners the team is developing solutions and operates these to digitally enable Systematic's business processes.

The team is a very diverse team with 14 members spread between Aarhus and Bucharest. What unites us is our determination to provide value to Systematic and our sense of humour, which creates a positive working environment.

Your Qualifications
We envisage that you bring:

• A degree in IT and minimum 3 years of experience in a similar position,
• You have experience working with ITSM-platforms in a service-organisation
• You are certified in ITIL, expectedly at foundation level.

Additionally, we are trying to find a colleague who has experience with Ivanti, ServiceNow, BMC Remedy, or similar platforms. Maybe you even bring some experience in scripting (JavaScript).

Please note
that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel and ask for Christian Donsa, Senior Manager, Business Applications.

Get in touch

Mette Mørch Rasmussen

Senior Talent Acquisition Consultant