Danish Customer Support Representative in Barcelona

10 hours ago

Århus, Århus Kommune, Denmark Cross Border Talents Full time €30,000 - €45,000 per year


Join Our Team as a Customer Support Representative in Barcelona

Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain

Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You'll Do:

  • Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently
  • Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
  • Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
  • Escalate potential service issues to senior team members as needed
  • Adhere to all project processes and procedures, ensuring compliance with the contractual SLA
  • Provide coverage for other agents in their absence, and collaborate on specific team projects
  • Manage administrative responsibilities, including records of holidays, sickness, and overtime
  • Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction

What Were Looking For:

  • Native or fluent in Danish, both verbal and written
  • Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience
  • Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
  • Strong customer care skills with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and resolving issues or escalating them as needed

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to help you reach your full potential

Ready to make a difference? Apply now and be a part of our vibrant team in Barcelona


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