AI Business Process Sales and Service Solution Engineer

Overview

Step into a high-impact role where your technical expertise drives AI-powered transformation across strategic growth markets in Europe North.

In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the Majors Growth segment for your assigned workload and a member of the sales team that consists of DES Specialist, Customer Success Unit (CSU), partners and engineering to drive adoption of D365 solutions across Majors Growth segment.

You'll lead technical strategy, engage with C-level stakeholders, and deliver compelling demos and workshops that showcase the value of D365 Sales, Customer Service, Field Service, Contact Center, Copilot Studio, and AI Agents. This role offers the opportunity to work across countries and cultures, influence key decisions, and help customers reimagine their business through AI. In this role, you will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting DES Specialists in addressing technical proof needs. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
• Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
• Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
• Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
• Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities.

Qualifications

Required Qualifications

• Proven years technology-related sales or technical consulting experience.
• Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple years of technical pre-sales or technical consulting experience OR equivalent experience
• Professional English proficiency and fluent in at least one of the following languages: Swedish, Danish, Finnish.
• Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio Or equivalent.

Preferred Qualifications

• • Solution pre-sales for business applications and/or SaaS-based company or similar technology.
• Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
• Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
• Expert understanding and a couple years' experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government
• Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 offerings, including competitors and related ecosystems.
• Certifications in D365 and Power Platform relevant technologies or disciplines

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.