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Business Analyst
2 weeks ago
A Business Analyst is responsible for analyzing business processes, identifying opportunities for improvement, and facilitating communication between business stakeholders and Digital Technology teams. They play a crucial role in ensuring that technology solutions align with business needs and objectives.
About The Job
Main Responsibilities:
- Analyzing business processes and requirements to identify opportunities for improvement and translate them into functional specifications for IT solutions.
- Understanding business processes.
- Transforming business needs into technical requirements, creating backlog items, following up with technical team members on development, conducting initial technical testing procedures.
- Communication line to stakeholders across the business, challenging business needs and adhering to strategic direction.
- Provide guidance to the Product Owner/Product Manager and stakeholders regarding solutions.
- Test and verify solutions before UAT can be performed by business users.
- Foster collaborative relationships with Product Owner/Product Manager and stakeholders, explaining technical aspects, and ensuring seamless information flow among all parties.
- Identify and document any potential issues or risks in implementation of products or change requests, suggesting mitigative measures.
- Continually up-skill and stay updated with industry trends and technologies and nurture a culture of learning within the team.
- Analyze the analytics of our products' usage and performance, to proactively suggest improvements to our offering.
- Proactively challenge and engage stakeholders in defining their needs and requirements in detail.
Performance Indicators:
- Delivery of high-quality business requirements and functional specifications that meet stakeholder needs and objectives and is compliant within Digital Potential Strategy and target architecture.
- Effective communication and collaboration with business stakeholders and Digital Technology teams to ensure alignment of technology solutions with business requirements.
- Successful implementation of technology solutions that improve business processes and deliver measurable value to the organization.
About You
Desirable Knowledge:
- Minimum of 3 years in business analysis or related roles with experience in analyzing business processes and requirements (mid-level)
- Strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to work effectively with cross-functional teams, and proficiency in business analysis tools and methodologies.
- Proactive, adaptable, and a team player, with a strong ability to work in a dynamic agile environment. Keen interest new developments in the tech industry.
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- Certification in business analysis such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (ACP) is advantageous.
About Us
Falck is a global market leader in healthcare services and emergency response. In 2024, more than 25,000 colleagues across 26 countries delivered 9.5 million health services. From ambulance trips, patient transport trips, roadside assistance trips and fire interventions to virtual and physical health care consultations and treatments.
To us, sustainable healthcare covers many different aspects of what we strive for. For example, resilient health systems, equal access, reliable and effective healthcare, bringing HealthTech and new innovations to life, ensuring easy access, prevention, low environmental impact and mobilizing skilled professionals.
At Falck, we are dedicated to building a workplace that champions diversity and inclusion. We value the unique perspectives each employee brings and strive to create an environment where everyone can thrive. Our culture is rooted in trust and support, ensuring that every team member feels empowered to succeed. Join us at Falck, where your individuality is celebrated, and together, we make a meaningful impact.
