Senior IT Operations Engineer
2 weeks ago
The Job
We are looking for a senior IT generalist who owns the internal IT landscape at Logpoint.
You are the kind of person who enjoys fixing a helpdesk issue in the morning, automating half the platform by lunch, and tightening security controls in the afternoon. You care deeply about doing things right, building solid systems, and leaving things better than you found them.
This is a hands-on role with real ownership, broad responsibility, and plenty of room to improve, automate, and secure our environment.
What You Will Be Doing:
- Own and operate Logpoint's internal IT infrastructure across on-prem, cloud, and SaaS platforms.
- Act as a senior escalation point for helpdesk and user-facing issues, while contributing to ticket resolution when required.
- Design, implement, and maintain secure system architectures following zero-trust and least-privilege principles.
- Drive automation of provisioning, patching, monitoring, and reporting using scripting and Infrastructure as Code.
- Manage identity, access, and endpoint lifecycle (joiners, movers, leavers) with a strong focus on security and compliance.
- Ensure systems are patched, monitored, backed up, and recoverable according to defined SLAs.
- Participate in incident response, including investigation, containment, recovery, and post-incident improvements.
- Maintain clear documentation, diagrams, and operational runbooks.
- Proactively identify technical debt, risks, and improvement opportunities, and turn them into actionable initiatives.
- Collaborate closely with Security, Engineering, and Business stakeholders.
What You Bring to the Table:
- Broad IT experience — you're a generalist, not a single-tool specialist.
- Comfortable working across Windows, Mac, Linux, cloud platforms, identity systems, and endpoints.
- Strong scripting skills with PowerShell; Python or similar is a bonus.
- Solid understanding of security, automation, and modern IT best practices.
- You take pride in your work, treat systems as your own, and don't wait to be told what to fix.
- You stay level-headed under pressure, balance being helpful with keeping systems secure, and enjoy learning and automating away repetitive tasks.
Your Skills and Experience:
- Operating systems and infrastructure experience with Windows Server, Linux, Active Directory, DNS, DHCP, and virtualization platforms (VMware or similar).
- Cloud and SaaS experience with Azure, AWS, Microsoft 365, identity platforms (Entra ID / Okta), and SaaS integrations.
- Endpoint management experience including Intune, MDM concepts, patching, and compliance baselines across Windows, macOS, and Linux.
- Networking and security fundamentals including firewalls, VPNs, segmentation, conditional access, MFA, and EDR concepts.
- Automation and scripting experience using PowerShell, Python or similar, including API-driven automation.
- Experience with monitoring, backup strategies, disaster recovery, and restore testing.
- Familiarity with security and compliance frameworks such as ISO27001, CIS benchmarks, and general regulatory requirements.
- 5+ years of experience in senior IT operations, system administration, or a similar IT generalist role.
- Proven experience supporting both user-facing IT services and backend infrastructure in production environments.
- Hands-on experience driving automation and security improvements; experience in regulated or security-conscious environments is a strong plus.
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