Engineering Manager

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. 

Today, we are an Engineering team of close to 100, with offices in Copenhagen, London, and Edinburgh. You can choose to work from the office, flex, or remotely (Denmark or UK). No matter what you choose, we'll help you set up your workstation and make sure you have the opportunity to connect with your team.

At Trustpilot, we work and deliver as a team. The environment that we cultivate includes working with great people who support each other every step of the way, while at the same time encouraging you to bring your best ideas and contributions every day. Everyone's opinion matters, and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and shape the way we work. Are you ready to contribute to our mission?

The Role

We are seeking an Engineering Manager who can lead a team focused on growing and evolving our consumer-focused offering, shaping how millions of people experience Trustpilot. As we journey through an increasingly AI-influenced tech landscape, we are seeking a talented individual to lead a team to further grow Trustpilot's consumer presence.

Our Consumer area is all about the consumers who engage on posting reviews, searching for companies or reading reviews.
Cross functional teams made up of Engineers, Data Scientists, Design and Product. Teams are highly autonomous, owning product, system design and technology decisions.

Our teams are working on initiatives that help millions of consumers make better informed decisions, such as: improving the main search function when checking for companies, recommendations systems so the users get access to the most relevant content or ensuring SEO.

We understand that not everyone will have every single one of these experiences and capabilities, and that's OK. We encourage you to apply if you believe you have the skills and interest to thrive in this role and enhance the performance of our team.

What you'll be doing: 

• Lead a team of around 5-8 engineers focused on delivering against an ambitious product roadmap of consumer features and technology improvements
• Develop and support a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s
• Drive in-team and cross-team initiatives in partnership with Staff Engineers, Engineering Managers, and Product/UX leaders
• Evolve, implement, and share innovative strategies to ensure the quality, production readiness, scalability and ongoing health of our apps and systems
• Manage and mitigate high-risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders
• Shape and enhance engineering strategy in close partnership with Staff Engineers and the wider Engineering Leadership
• Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required
• Enable other functions to perform at their best through effective, enduring partnerships
• Balance delivery with sustainable engineering practices while managing risks and dependencies
• Build a positive and high-performing work environment based on transparency, accountability, and trust
• Lead the delivery of major initiatives, balancing timely delivery with sustainable engineering practices
• Bring together the work of various teams and individuals into a cohesive, achievable plan aligned with company goals, key milestone deadlines and user experience standards
• Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals

Your experience has given you: 

• Several years of experience as a Software Engineer before transitioning into the leadership track
• A history of effectively scaling and leading multiple engineering teams
• Knowledge of Full-Stack service/microservice Development
• Familiarity with cloud services (e.g. AWS), message queues (e.g. SQS) and Database formats (e.g. DynamoDB), modern frontend technologies (e.g. React, ) and developing SaaS products
• Exposure to or experience with App development (iOS, Android and cross-platform frameworks)
• Highly adept, detail-oriented professional with the ability to develop and execute strategic plans
• Comprehensive knowledge of Agile methodologies
• Experience delivering scalable systems that solve complex technical challenges at scale
• Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams
• Experience mentoring and helping engineers grow their technical skills
• A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
• A customer-centric and solution-oriented mindset with a bias towards action
• The ability to communicate complex problems easily to a diverse group of stakeholders
• Strong systems thinking, with the ability to identify patterns and drive impactful improvements
• Consistently sharing your knowledge and seeking opportunities to improve

Who you are:

• You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow
• You constantly look to raise the bar for yourself and those around you in everything you do
• You are a leader who sets the standard, not just through how you lead, but through the day-to-day work, the culture and values you promote
• You believe that diversity in teams enhances the quality of work and leads to better outcomes
• You promote a culture of continuous feedback and learning
• You lead through influence, setting patterns others want to follow

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
• Languages: Typescript, , Python
• Frontend: React, , CSS Modules, SASS, Styled Components
• Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
• Systems: Salesforce, Zuora, Contentful

Find more on:

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
• Access to SWAP language 
• Paid parental leave
• Newly renovated central office with  a laid back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms 
• Employee discounts to restaurants and shops 
• Tax Free Travel (DSB)

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you