Reservations Co-ordinator

5 days ago

Copenhagen, Copenhagen, Denmark edyn Group Full time 40,000 - 80,000 per year
Location

Copenhagen, Copenhagen, Denmark

Salary

Competitive Per Annum Per Annum

Apply before

Wednesday, December 24, 2025

Apply

Are you interested in this role?

Dreaming of being a part of a hotel-opening in the heart of Copenhagen?

Locke Copenhagen is scheduled to open in early March 2026 and will be a key part of Copenhagen's vibrant new district – Postbyen. Postbyen is a modern urban area in the heart of Copenhagen, located between the Central Station and Kalvebod Brygge. Locke Copenhagen will offer 234 stylish rooms spread across two iconic round towers, with rooms located up to 70 meters high, along with a signature restaurant, a buzzing cocktail bar, and a rooftop bar with stunning 360-degree views of the city and waterfront.

We're looking for a Reservation Coordinator to join our team

The role

Our future Reservations Coordinator will be a core part of our guest booking journey. You will manage incoming individual-, corporate- and group- reservation enquiries, provide accurate and timely information, and ensure every guest or partner receives a professional and seamless experience.

Reservations is a key revenue driver and the first point of contact for many guests and partners. Accurate handling of enquiries, efficient turnaround times, and strong service delivery directly influence conversion, satisfaction and repeat business.

Key Responsibilities:

  • Enquiry & Booking Handling

    Process enquiries and booking requests by phone, email and digital channels, providing clear communication and a helpful experience.
  • Quotes & Confirmations

    Share accurate pricing, availability and booking confirmations, and manage amendments, cancellations and special requests in line with company policies.
  • Reservation Management

    Maintain complete and accurate reservation records across all systems and ensure service levels and response times meet internal standards.
  • FOH Support

    Create and update group overview documents for the Front of House team to keep operations running smoothly.
  • Conversion & Follow-Up

    Maximise enquiry-to-booking conversion through proactive follow-up and attentive communication.
  • Sales Collaboration

    Support the Sales department whenever needed to ensure seamless coordination.

You'll succeed in the above with:

  • Experience in hospitality or reservations (plus if you have worked with MEWS)
  • Strong verbal and written communication skills
  • High attention to detail and accuracy when handling bookings
  • Precision, clear communication, and an ability to handle multiple tasks at pace
  • Being positive, having a can-do attitude and the willingness to go above and beyond for guests and colleagues
  • Being flexible and a dependable team player, who takes pride in delivering great results and providing excellent service
  • Ability to multitask, be organized and manage time effectively in a fast-paced environment

Values you'll share with us:

  • Courage to question, evolve and be human
  • Curiosity and creativity in how you think and work
  • Confidence to challenge convention and look for better ways to do and be
  • Accountability and the desire to empower those around you

About edyn

Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it's like to work at edyn, visit

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