Client Onboarding Manager
3 days ago
Own the client journey. Join us to shape onboarding at one of Europe's fastest-growing fintech companies.
As a Client Onboarding Manager, you will take the lead in delivering a world-class onboarding experience for our clients, ensuring smooth implementation and long-term satisfaction. You'll build scalable processes and become a key player in shaping how Performativ's customers experience our platform.
What you'll do
- Manage multiple client onboarding projects in parallel, ensuring timely and high-quality delivery.
- Design and implement structured frameworks to support scalable, premium client experiences.
- Act as a subject matter expert and product champion during the onboarding phase.
- Build strong relationships with clients and internal stakeholders to ensure smooth handoffs and outcomes.
- Create and maintain onboarding documentation and training materials.
- Contribute to the development of our onboarding playbook to support future growth.
- Identify and troubleshoot onboarding issues, working cross-functionally to resolve them quickly.
- Support continuous improvement by analyzing onboarding performance and client feedback.
- Provide input on product and operational improvements based on client insights.
What we're looking for
- 3+ years of experience in client onboarding, project management, or implementation within fintech, SaaS, or financial services.
- Familiarity with asset management, investment workflows, or family office operations.
- Strong organizational skills and ability to manage multiple priorities with precision.
- Excellent communication and interpersonal skills to manage client relationships effectively.
- Customer-first mindset with a proactive and solutions-oriented approach.
- Strong analytical skills and attention to detail, especially in data quality and reconciliation.
- Proficiency with Microsoft Office tools.
- Experience with custodian data flows is a plus.
- Bachelor's degree in Finance, Business, or a related field preferred.
What we can offer you
- Trust and responsibility to shape the future of Performativ's success in the European market from day one.
- Join a fast-growing fintech scaleup supported by top-tier VCs.
- Work with intelligent, passionate, and driven professionals with experience from leading institutions (such as Goldman Sachs, McKinsey, BCG, Amazon etc).
- Accelerate your career with opportunities for professional development and leadership.
Join a Team of Fintech heroes
Performativ is making waves in the wealth management ecosystem and is changing the way investment advisors and financial institutions do business around the world. Working at Performativ means working at a fast-paced tech scaleup with intelligent people who are passionate about their work. We are on a scaling journey beyond all metrics and expectations - and can't wait to have you join us in making a real impact.
We are funded by some of the leading VC funds in the world and expectations are set to be established as a European market leader in a record amount of time.
You can read more about our product at
We value passion
At Performativ, we are builders first. We are passionate with ambitious goals and value the time and effort people put into their work. You will be part of the family from day one, and responsible for making your mark and driving forward your vision. Autonomous work is embedded in our culture, and we are committed to ensure you have all the tools and support you need while acknowledging the importance of flexibility.
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