Teamleder Customer Support

5 days ago

Danmark, Denmark Royal Arctic Line AS Full time 650,000 - 850,000 per year
FAKTA

Stillingstype: Teamleder

Virksomhed: Royal Arctic Line A/S

Ansøgningsfrist: 31. oktober 2025

Kontakt: Julie Heilmann Jensen på Mail:

Vi søger Teamleder til Kundesupport og bookingcenteret i Nuuk

Brænder du for at yde god service? Har du fokus på mennesker og kan motivere, engagere og inspirere dine medarbejdere?

Så er du måske vores nye teamleder til kundesupport og bookingcenteret på Royal Arctic Lines kontor i Nuuk. Du bliver leder for et engageret team på 9 medarbejdere, og du refererer til rederiets Kundechef.

Foruden godskontorerne på kysten, er Kundesupport & bookingcenteret den primære indgangsvinkel for Royal Arctic Lines kunder. Afdelingens vigtigste opgave er at booke gods for vores kunder og havne i Grønland, samt svare på kundehenvendelser fra ind- og udland – naturligvis med fokus på at sikre kunden en solid og ensartet service fra start til slut.

Jobbet

Kundeservice løfter en lang række opgaver, hvor du vil få det overordnede ansvar og indgå i den daglige drift. Du vil i samarbejde med kundechefen og andre afdelinger sørge for at vedligeholde og optimere processerne for den service vi yder i dag. Ligeledes skal du udvikle dine medarbejdere, så de trives og vokser indenfor teamets formål at sikre højt serviceniveau og opnår individuelle samt team målsætninger.

Opgaverne vil primært bestå af:

  • Lede og optimere afdelingen med rutinemæssige møder og performance evalueringer
  • Besvare mere krævende kundehenvendelser
  • Ansvar for besvarelse af mail fra udenlandske kunder og samarbejdspartnere
  • Ansvar for ekstern kommunikation omkring operationelle og andre relevante ændringer
  • Kontering af fakturaer
  • Arbejde i vores logistiksystem

Forventninger til ansøger:

Faglige kvalifikationer

  • ledererfaring
  • Erfaring fra kundeserviceafdeling eller tilsvarende
  • Økonomisk forståelse
  • Har godt kendskab og flair for brug af IT – herunder Windows Office-pakken
  • Gode sprogkundskaber; grønlandsk, dansk og engelsk (i skrift og tale)

Personlige kvalifikationer

  • Du har gode lederegenskaber – herunder at kunne motivere, inspirere og udvikle medarbejdere
  • Er ansvarsbevidst, handlekraftig og kan arbejde selvstændigt samt være proaktiv i team
  • Du er kundeorienteret og serviceminded
  • Du er udadvendt, varm, entusiastisk og empatisk
  • Du kan bevare overblikket i et hektisk miljø og er forandringsparat
  • Du er resultat- og løsningsorienteret med fokus på afdelingens og rederiets mål

Vi tilbyder

En arbejdsplads hvor trivsel og fællesskabet vægtes højt for at skabe et godt arbejds- og læringsmiljø. En organisation der tager udgangspunkt i det der gør dig og ikke bare os til en succes og vil bidrage til at du udvikler dine kompetencer. Derudover tilbyder vi en konkurrencedygtig løn og goder, der matcher din erfaring og kvalifikationer.

Yderligere information

Vil du vide mere om stillingen, er du velkommen til at kontakte Kundechef Julie Heilmann Jensen på Mail:

Tiltrædelse: snarest muligt, men vi venter gerne på den rette person.

Ansøgningsfrist:

Ansøgninger: behandles løbende

Samtale: Samtaler afholdes løbende i Nuuk

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