Operations Manager, Denmark

3 days ago

Danmark, Denmark Kelly Services Internal Full time 60,000 - 120,000 per year

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our MSP Manager of Operations will be responsible for:

  • Managing the operations of the contingent workforce needs for a large Kelly client account across Denmark.
  • Support the contingent talent supply chain in partnership with internal teams and the client.
  • Monitoring operational processes to help ensure service levels and key performance indicators (KPIs) are met.
  • Contributing to account success through operational support that aligns with financial and performance goals.
  • Leading meetings with client business owners to gather staffing needs and feedback on current service levels.
  • Building relationships with key client contacts to ensure alignment with their workforce needs and support upcoming initiatives.
  • Compiling and reporting on contingent labor data and metrics, identifying trends and supporting root cause analysis.
  • Identifying resolution of service delivery issues by escalating concerns as needed, helping implement corrective actions.

Essential Skills, Knowledge, & Experiences:

  • Minimum of 5 years' experience in Account Management, Operations, Sales, or Service Delivery into a Customer Account.
  • Proven ability to manage cross-functional teams and drive optimization through effective team management.
  • Expertise in leading organizational change initiatives with the operations function.
  • Demonstrated experience in reviewing, auditing, and optimizing business processes.
  • Solid understanding and experience with technology enablement and automation tools.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Strong communication and collaboration skills to work effectively with various stakeholders.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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