Customer Success Specialist

5 days ago

Copenhagen, Copenhagen, Denmark OrderYOYO Full time 50,000 - 80,000 per year

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here's how you can part of that

This role is Swedish speaking speaking to customers in Sweden.

ORDERYOYO's Mission:

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success

Here's a taste of what you'll be doing:

The Onboarding Associate role is a hybrid role focussing on Onboarding of restaurants and Customer Success - With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant. Customer Success

  • Outbound calls to restaurants to ensure customer success.
  • Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don't currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
  • Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
  • Taking ideas to the restaurant partners and implementing them.
  • Onboarding
  • Dealing with the activation of our restaurant partners from the sign up to going live.
  • Outbound calls to restaurants to ensure smooth onboarding process.
  • You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
  • Tracking and responsible for the restaurant within the first 60 days.
  • Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.

Location
: Copenhagen

Hours
: 9am-5.30pm

What We Offer:

  • Great UNCAPPED bonus structure.
  • A Social & Vibrant environment – We want you to enjoy being at work.
  • Casual Dress.
  • Monthly Friday socials & extensive social activities calendar.
  • Monthly Sales Conferences & Quarterly National Conferences.
  • 2 Annual companywide parties.
  • Genuine progression and career development opportunities.
  • What We Are Looking For In You:
  • Driven self-starters who are motivated to achieve bonus.
  • Someone with initiative, who is able to work as part of a team and individually.
  • Goal-oriented individuals with a never say die attitude to get the job done.
  • We're all about personality and energy – We love enthusiasm.

Who we are at OrderYOYO:

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.

  • Customer Success Specialist

    5 days ago

    Copenhagen, Copenhagen, Denmark Karla Full time 60,000 - 80,000 per year

    Teknisk stærk Customer Success Specialist til ambitiøst AI-startupHar du lyst til at blive en del af et ambitiøst og hurtigt voksende AI-startup med 16 dedikerede medarbejdere?Hos Karla leder vi efter enCustomer Success Specialistmed teknisk snilde til vores kontor i indre København.Du bliver en nøglespiller i at sikre, at vores kunder ikke bare bruger...

  • Customer Success Specialist

    3 days ago

    Copenhagen, Copenhagen, Denmark CCT Technology Full time 350,000 - 550,000 per year

    Har du sans for godt indhold og elsker du at give kunder en oplevelse ud over det sædvanlige?CCT Technology Danmark hjælper vi ejendomsmæglere med at få mest muligt ud af deres online annoncering. Vi søger en Customer Success Specialist, der både har flair for god tekst og skarp kundeservice.OM OSVi er den danske afdeling af CCT Technology – en...

  • Senior Customer Success

    18 hours ago

    Copenhagen, Copenhagen, Denmark Avallone Full time 120,000 - 180,000 per year

    Ready to set the standard for data excellence in Customer Success?We're hiring aSenior Customer Success & Data Managerto lead complex enterprise onboarding, turn data complexity into business outcomes, and champion the processes that enable scalable, high-quality implementations. You'll work hand in hand with our customers to ensure a smooth and structured...

  • Customer Success

    5 days ago

    Copenhagen, Copenhagen, Denmark TruTechnologies Full time 80,000 - 120,000 per year

    Company Description:TruTechnologies is the leading provider of real-time clinical trial oversight, focused on enabling timely, high-quality data and mitigating risks in drug development. Headquartered in RTP and founded in 2018, the company partners with top pharmaceutical companies and numerous biotechnology firms to accelerate patient screening and...

  • Customer Success Manager

    3 days ago

    Copenhagen, Copenhagen, Denmark Famly Full time 45,000 - 75,000 per year

    Are you aRelationship Builderand aProblem Solverwho thrives on helping small businesses succeed? Do you get a buzz from turning happy customers into long-term partners? Famly is looking for a proactive, data-driven Customer Success Manager to nurture and grow our existing Small-to-Medium Business (SMB) customers across the UK and Nordics.What you'll be...

  • Customer Success Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark aety Full time 450,000 - 600,000 per year

    Vi har travlt i Aety og søger derfor en erfaren, ambitiøs og relationsstærk Customer Success Manager til vores CSM-team. Du får en central rolle i at sikre, at vores kunder får maksimal værdi ud af vores IT-løsninger. Med teknologisk forståelse og forretningsmæssig indsigt, bliver din vigtigste opgave, at rådgive vores kunder mod smartere...

  • Customer Succes Specialist

    5 days ago

    Copenhagen, Copenhagen, Denmark Mercier Consultancy MD Full time 40,000 - 80,000 per year

    Mercier Consultancy MD is excited to announce an opening for a Customer Success Specialist who is fluent in Danish and English, with an opportunity to relocate to Bulgaria. This role is perfect for individuals passionate about customer service and ensuring client satisfaction. As a Customer Success Specialist, you will be the primary contact for our...

  • UK Customer Success Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark Famly Full time 60,000 - 120,000 per year

    Are you a Relationship Builder and a Problem Solver who thrives on helping small businesses succeed? Do you get a buzz from turning happy customers into long-term partners? Famly is looking for a proactive, data-driven Customer Success Manager to nurture and grow our existing Small-to-Medium Business (SMB) customers across the UK and Nordics.What you'll be...

  • Customer Success Manager, Digital/ Marketing Cloud

    5 days ago

    Copenhagen, Copenhagen, Denmark Salesforce Full time 900,000 - 1,200,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark ComplyCloud Full time 80,000 - 120,000 per year

    Customer Success Manager (Parental Leave - 12 months)Help shape the future of the new Nordic GRC powerhouseWe're building something new.Through the merger of ComplyCloud, RISMA Systems, and Wired Relations, we're creating the next-generation Nordic leader in Governance, Risk & Compliance (GRC) - turning regulatory complexity into...