Head of Workplace Operations, Billund

Shape world-class workplace experiences at the LEGO Group We are looking for a strategic and people-centered Head of Workplace Operations to lead daily operations and facility excellence across our Billund HQ and Nordic offices. In this role, you will manage key IFM partnerships, develop a high-performing team, and ensure seamless, high-quality services that elevate the employee experience for 5,000+ colleagues. If you are an experienced leader who thrives at the intersection of operations, people, and workplace strategy, this is your opportunity to make a real impact in an iconic global organization.

Please note: This role is at Senior Manager level, and we do not offer relocation support.

Core Responsibilities

• Responsible for workplace operations in HQ (Billund) + Nordics (Helsinki, Oslo and Stockholm) supporting over 5,000 salaried colleagues
• Responsible for managing Integrated Facility Management (IFM) partnerships within Billund, ensuring vendors effectively implement workplace operations and enhance employee experience in line with established Service Level Agreements for Soft Services.
• Lead and develop a Billund-based team, driving consistency and service excellence and optimizing team structure for the best workplace support, operational efficiencies and economies of scale
• Support the day-to-day operations in the offices as well as ensuring a structured and caring leadership approach with focus on well-being, success and motivation
• Partner with key customers internally as externally to enable an effective and people-focused workplace.
• Ensure timely communication of changes impacting both colleagues and employees to partner.
• Provide subject matter expertise into the development of all new workplace projects within region from an operations perspective
• Collaborate closely across the globe with your internal Workplace Operations colleagues

Play your part in our team succeeding

The LEGO Group is continuously developing its global workplaces, workplace design and strategy. We have factories, sales offices and Hubs across the world. At the LEGO Group we always place our employees at the forefront. We are eager to deliver world-class workplace experiences that contribute to an outstanding work-environment, high productivity and great employee wellbeing. Our aspiration is to ensure seamless operation of LEGO workplaces in Denmark and deliver high-quality employee services and benefits and to foster an environment of engagement and community building by demonstrating our unique spaces and supporting the LEGO Group to retain and attract talent.

The objective is to employ Facilities Management operations to develop a sustainable operating model, drive operations excellence, and ensure an exceptional workplace experience.

Do you have what it takes?

The ideal candidate is an experienced people leader combined with relevant project management and commercial experience. It will be an advantage if you bring facility and workplace related experience as well. In addition, we expect that you have experience with:

• Large international organizations
• Managing external service partners – both operationally and performance, preferably an IFM (Integrated Facility Management) provider would be beneficial.
• Experience with bigger construction projects/new workplaces - as part of the decision group or similar will be an advantage
• Community building and engagement

As a person you have strong communication skills with the ability to work with and navigate a diverse group of partners up to the highest level. You bring a strategic mind-set in an operational context and a proactive and positive minded approach to problem solving that takes into consideration the needs of business, employees and partner expectations.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.