Customer Success Manager

Are you passionate about building strong relationships and making a real difference for maritime customers?
As a Customer Success Manager with us, you will play a key role, where you are both an advisor, a problem solver and the one who ensures that our customers exploit the full potential of SERTICA.
RINA Digital Solutions is an international IT company based in Aalborg, Denmark.

We are part of the global RINA network, which has more than 6,000 employees in over 70 countries.

You will be part of an international organization that is a leading supplier of digital solutions to both the maritime industry and global industrial sectors.

We have proven our value over many years and are experiencing significant growth - simply because we are really good at what we do.

In this role, you will work with:

• Shipping companies' workflow and processes, including the data and structures that need to be built to meet the requirements of the shipping company and the authorities
• Advising shipping companies on best practices
• Offering technical sparring and support – onsite and from the office
• Recommending changes to increase value and ease of use
• Developing the use of SERTICA, e.g. reports and tips
• Coordinating internally and planning customer activities
• Developing tools and procedures to optimize the use of SERTICA
• Introducing functions and modules for customers (upselling)
• Preparing reports and recommendations after customer visits
• Collecting and communicatin "Customer voice"
• Assessing how experinced customers are in using SERTICA

As a Customer Success Manager, the most important task is to maintain a close relationship with our customers and thereby create added value for them through the use of our solutions.

Who are you?
We imagine that you have experience from a shipping company and thus have knowledge of their processes, including vetting, docking of a ship, port state control and preparation for class inspections. You use this knowledge in your professional dialogue and technical consultancy assistance with our customers.

In addition, you have a technically relevant background and are a strong communicator with experience as a Customer Success Manager or project manager/consultant. You also have a solid commercial and growth-oriented understanding and, through your commitment and personality, create the cohesion that ensures execution for the customer.

To be considered for this position, you must have:

• Business understanding and experience with business processes from the maritime sector or industry
• Technical understanding of IT solutions and their value to customers
• Experience as a Customer Success Manager or project manager/consultant with a focus on creating value for customers
• Desire to become an expert in our solutions and connect them with business and process knowledge from the industry
• A result-driven focus
• Strong communication skills and relationship skills
• Personal drive
• Positive attitude and desire to influence things

It is a plus if you also have experience with SERTICA or a competing product.

What's everyday life like at RINA?
You'll be based at our Aalborg office, working alongside 70 colleagues.

Here, you'll get the best of both worlds: a local North Jutland culture with humor and strong collaboration, combined with the opportunities and reach of an international network.

You'll have the freedom to take ownership and put your own stamp on your tasks – with support and guidance from committed colleagues and leaders who truly listen. We work closely together, share knowledge, and develop solutions that make a real difference – for both our customers and each other.

We have a strong team spirit and colleagues who enjoy spending time together outside of work. Oh, and we have cake rules that no one dares to break.

We offer:

• Flexible working week with the option for remote/hybrid work
• Active staff association with frequent social events
• Delicious lunch program, served by Birgithe – the office favorite
• Attractive pension plan and health insurance
• Free coffee, soda, and fruit
• Health and community activities, including annual walking and cycling challenges, DHL relay race, and Officefit
• Employee perks such as phone, internet, and massage benefits
• 6 weeks of vacation, including additional paid days off (known in Denmark as 'feriefridage')