Customer Success Manager

Customer Success Manager

Location:
 Aarhus, Denmark

About Us:

At Sleeknote, we're redefining how eCommerce brands connect with their audiences through intuitive and personalized pop-up solutions. As the most user-friendly pop-up tool on the market, we focus on helping eCommerce brands create meaningful, engaging experiences that resonate with their customers.

At Sleeknote, we believe every brand deserves the tools to grow their business by building trust and fostering genuine relationships. With powerful customization and seamless integration, we empower independent brands to drive conversions, grow their email lists, and enhance the entire customer journey.

As a Customer Success Manager at Sleeknote, you'll help brands worldwide elevate their customer engagement by creating personalized and intuitive on-site experiences that drive results.

About the Role:

We're looking for a passionate Customer Success Manager to help brands unlock their full potential with Sleeknote.

In this role, you'll become a trusted partner to our customers, guiding them from onboarding to optimization and ensuring they get measurable results from every campaign. You'll combine product expertise with strategic insight to help brands grow their email lists, increase conversions, and create meaningful onsite experiences for their shoppers.

Along the way, you'll sharpen your skills in relationship management, data-driven decision-making, and customer advocacy, building a strong foundation for a long-term career in customer success and SaaS growth.

Responsibilities:

• Guide and educate customers on best practices for campaign creation, targeting, and optimization.

• Act as a strategic advisor, helping brands use Sleeknote to drive conversions, collect leads, and enhance onsite experiences.

• Analyze performance data to identify opportunities for growth and communicate actionable insights.

• Collaborate across teams, sharing customer feedback with Product, insights with Marketing, and success stories with Sales.

• Champion your customers internally, ensuring their voices help shape the future of Sleeknote.

• Work cross-functionally with Marketing, Sales, and Product to ensure a seamless customer experience.

• Stay current on e-commerce trends, customer behavior, and conversion strategies to bring fresh ideas to your clients.

You'll thrive in this role if:

• You're genuinely excited about helping customers succeed and love turning goals into measurable results.

• You enjoy working with data to uncover insights and make smarter recommendations.

• You're a natural relationship-builder who listens, understands, and communicates clearly.

• You take ownership, proactively solving problems before they escalate.

• You're curious about e-commerce, digital marketing, and conversion optimization.

• You're collaborative by nature and thrive in a team that shares ideas, experiments, and learns together.

• You're comfortable working in a fast-moving SaaS environment where every day brings new challenges and opportunities.

Preferred Qualifications (Nice-to-Haves):

• Technical mindset and interest in the space.

• Proficiency/familiarity with Zendesk, Photoshop, Canva, ChargeBee, Notion, and similar tools

• Background in SaaS and experience in a SaaS environment.

• Knowledge of AI tools, such as LLM's, to improve work efficiency.

What We Offer:

• Competitive salary and benefits.

• Pension plan and perks like monthly massage and hairdresser services.

• Daily lunch buffet.

• Snacks galore.

• Challenging, meaningful projects where you'll make a difference.

• Growth opportunities with clear career paths.

• A supportive, international team environment.

• Option of working from home.

• A values-driven culture (no jerks—just good humans).

Join us at Sleeknote, where your efforts will directly impact our growth and success, and experience a workplace where innovative email marketing and a vibrant team culture come together.