Operations Associate, Courier Onboarding

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a detail-oriented, proactive problem-solver excited to dive into the foundation of Delivery Operations at Wolt through working in the Courier Onboarding team? Do you want to play a key role in ensuring that every city across the North Region has a seamless courier onboarding experience? If you're excited about rolling up your sleeves to bring impact across multiple markets and being part of a highly collaborative regional team, we'd love to hear from you

What you'll be doing

The Courier Onboarding team is responsible for turning courier applicants into active partners, ensuring that each step of the onboarding process is seamless, efficient, and aligned with Wolt's high standards.

As an Operations Associate, you'll support the daily execution of onboarding workflows and supporting courier partner applicants, ensuring accuracy, clarity, and great communication with couriers and internal teams alike. You'll work closely with operations colleagues to maintain the quality and consistency of our operations and help thousands of couriers start their journey with Wolt.

Day-to-day in this role you'll:

• Manage courier onboarding tasks such as application review, communication, and documentation checks and reviewing service agreements and related details.
• Follow established processes and SOPs to ensure each courier moves efficiently through the onboarding funnel.
• Communicate clearly with courier partners to answer questions and resolve issues during onboarding.
• Collaborate with the Onboarding team to flag and resolve operational bottlenecks.
• Identify improvements or patterns that can make onboarding smoother or more efficient.
• Support regional onboarding initiatives and process improvements led by Specialists and Team Leads.

Our humble expectations* 

We're looking for someone eager to learn, take ownership of their work, and contribute to a smooth and positive onboarding experience for every courier.

• 0,5–2 years of experience in operations, onboarding, logistics, or customer service.
• Strong attention to detail and ability to follow structured workflows.
• Great and empathetic written and verbal communication in English (other local languages are a plus).
• Comfortable using tools like Google Sheets and or CRM systems.
• Organized, reliable, and proactive in completing daily tasks and raising issues when needed.
• A positive, collaborative mindset;  you enjoy working in a team and supporting others to achieve shared goals.

What we offer

• Meaningful impact - Your work directly influences courier availability and customer experience across multiple cities and countries.
• Dynamic environment - Things move fast, you'll work on fast-paced actions tied to real-time needs.
• Room to grow - Share your ideas, lead projects, and help shape how we engage Courier Partners across the region.
• People-first culture - At Wolt, we put people at the center - whether it's Courier Partners, customers, merchants, or you.

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going We highly recommend including a brief cover letter to help your application stand out. 

We will be reviewing applications and inviting people to interviews on an on-going basis, so we encourage sending your application ASAP.

Please note that we do not accept applications coming in via email. Please submit your application via our job portal. 

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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