Site Infrastructure Specialist

5 days ago

Copenhagen, Copenhagen, Denmark D-ploy Full time 60,000 - 120,000 per year

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.

We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.

Tasks and Responsibilities:

  • Serve as the main point of contact for employees experiencing IT issues
  • Provide 1st/2nd level support, troubleshooting hardware, software, and network problems
  • Install and configure desktop hardware and software, ensuring usability and performance
  • Manage Active Directory and Exchange accounts, implementing adds/moves/changes
  • Support VPN, network switches, firewalls, and other network elements
  • Oversee asset management and ensure proper maintenance
  • Ensure compliance with IT standards and provide solutions in line with business objectives
  • Train and advise staff on IT systems and software applications
  • Escalate complex issues to the appropriate teams when necessary
  • Maintain regular communication with end-users regarding progress, updates, and potential outages
Requirements
  • Strong understanding of IT systems, products, and trends
  • At least 1 year of experience in a similar role
  • Proficiency in:
    • Windows OS (Windows 10 & 11)
    • Microsoft Office & Office 365 applications
    • PC/Laptop hardware and peripherals (printers, mobile devices)
    • Basic knowledge of Active Directory and Exchange
  • ITIL certification and familiarity with ticketing systems (ServiceNow) are a plus
  • Knowledge of GMP/GxP is an advantage
  • Fluent in English (written and spoken), Danish language skills are a plus
  • Strong customer focus with a passion for IT service delivery
  • Excellent communication, interpersonal, and organizational skills
  • Ability to work independently and follow established processes
  • Flexibility, adaptability, and a collaborative mindset
Benefits
  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Minimum 5 weeks of vacation
  • Paid sick days
  • Meal vouchers
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

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