Service Performance Manager

Manager, Service Performance, Finance BCM Turn complex transformation data into better decisions DSV is significantly strengthening Finance Business Change Management (FBCM), including the management layer, to support a growing number of SAP ERP implementation projects and standardisation programmes. FBCM consists of 40 people, organised in four regional Finance BCM Solution Teams, a Transition and Adaption team and a Service Performance function, together with programme management engagement and the Finance Transformation Delivery Center. As Manager, Service Performance, you will take responsibility for developing the transparency, reporting and capacity planning capabilities needed to support DSV's extensive global finance transformation portfolio. Build transparency across projects, resources and performance The Manager leads the Service Performance capability within FBCM, providing a consolidated view of demand, capacity, delivery commitments and performance across programmes and projects and overall delivery reporting. The role is focused on portfolio and project reporting, KPI management, dashboards and operational analytics, giving leadership actionable insights and enabling the Regional Solution Team Managers to give regions and divisions clear visibility of delivery timelines and expected completion dates. The position reports to the Head of Finance BCM and is part of the BCM management team. This is a line-of-business role with no direct reports; leadership is exercised through influence, data and facilitation. Your

key responsibilities
• Portfolio transparency and planning: maintain visibility of Finance Transformation programmes, projects, CRs and incidents with FBCM engagement; maintain portfolio trackers; facilitate portfolio alignment meetings with PMO and programme managers
• Project intake: collect information for intake reviews, engage with PMO to prepare mobilisation, and support effort estimation and resource planning
• Change requests and incidents: lead prioritisation in the Change Board; provide visibility of backlog, throughput and resolution performance; identify recurring themes and bottlenecks
• Resource planning and capacity management: lead and perform FBCM resource allocation with the Regional Solution Team, Transition and Adaption and FT Delivery Center managers; monitor and adjust allocations with project FBCM leads
• Monitor utilisation trends and actual resource spend on projects, CRs and incidents, and support leadership decisions on resource prioritisation Combine analytical skills with a strong understanding of transformation We are looking for a candidate with:
• Experience from PMO, portfolio management, service management or transformation functions
• Experience supporting large-scale ERP implementation programmes, preferably SAP; good understanding of SAP implementation lifecycles and their resource planning requirements
• Strong understanding of portfolio management and capacity planning methodologies
• Experience creating management dashboards, KPI frameworks and executive reporting
• Advanced Microsoft Excel skills, incl. analytical modelling and reporting
• Experience supporting stakeholders across business, IT and transformation functions in global, multicultural organisations You have strong analytical and problem-solving skills, work hands-on with data and translate complex data into actionable management insights. You are comfortable challenging assumptions and facilitating discussions about priorities and resource allocation. Join a global leader in transport and logistics DSV is a global transport and logistics company providing air, sea and road freight as well as contract logistics through its three divisions: Air & Sea, Road and Contract Logistics. Following the acquisition of DB Schenker in 2025, DSV is the world's largest freight forwarder, with operations in more than 90 countries. DSV is headquartered in Hedehusene, Denmark, and is characterised by a lean and performance-driven culture with short decision paths, a high sense of urgency and a strong focus on customers and results. Interested in joining DSV? Capax Recruitment is assisting DSV with this recruitment. We look forward to receiving your application. Capax Recruitment is assisting DSV with this recruitment. We look forward to receiving your application. Please apply directly through the application link on this page. If you have any questions about the position, please do not hesitate to contact Kathrine Schlegel Rasmussen at ksr@capaxrecruitment.com.