Product Design Lead, User Management

7 days ago

Aarhus, Denmark Vestas Full time

Are you ready to step into a Company with a vision to be the Global Leader of Sustainable Energy Solutions and take on an important role as Product Design Lead?

Digital Solutions & Development > Digital Solutions > CX & Design

With our corporate strategy "Global leader in Sustainable Energy Solutions" we have set ambitious growth targets for the coming years. Achieving such targets require a fundamental shift in how we operate - commercially as well as operationally - and digitalization is a key element. Our CX & Design team is part of the Digital Customer Channels & Experience department within the Digital Solutions organisation. We are responsible for Vestas' customer-facing digital self-services and digital business channels to thrive.

Responsibilities

We are seeking a Product Design Lead who is specialised where CX and software development meet. In collaboration with your product team, you will strategize and design Vestas' future API offerings and user management platform. Your work will empower our product teams to provide seamless data integration solutions to Vestas' customers and enable the creation of intuitive user administration experiences that meets the needs of our customers and internal product teams.

Qualifications

3+ years of hands-on experience as Product Designer or Product Design Lead in a product development environment driving business growth and customer engagement Design experience of SaaS is good to have Accustomed to collaborating closely in a trio with the Product Manager and Lead Engineer making product decisions together Experience in working objective-based with OKRs Fluent in English, both spoken and written, is a prerequisite

Competencies

Your role involves aligning business objectives and opportunities with customer needs, behaviours, and desires. You will be responsible for the experience design and for embedding your design-led methodologies into the product team's workflow. Therefore, we are looking for a Product Design Lead who has practical experience with:

UI design of user management or similar platforms with high complexity whilst leveraging best practise Figma is your go-to prototyping tool and you understand the value of front-end colleagues' UI component library tools Crafting designs that prioritize accessibility and usability is among your essentials Analysing and leveraging quantitative data from product analytics and qualitative customer feedback Prototyping and testing of design experiments and solutions Managing stakeholders by articulating design concepts, rationale, and trade-offs, and investigation in relation to challenging existing business rules Uplifting key CX metrics such as adoption, CSAT, ease-of-use, and customer effort

What we offer

Purpose. An opportunity to impact climate change and sustainability through the design of everyday tools used by Vestas' product teams and customers. Commitment to the product-led operating model where you bring the customer perspective to the trio and product team. Good relationships. We will aim to build an informal environment of mutual trust and a tightly knit product team, where we can support and inspire each other to deliver great impact for Vestas and our customers. Healthy work life balance, with flexible working options. Commitment to fostering a diverse and inclusive workplace where everyone can thrive and bring their unique perspectives and skills to the team. It is our vision that our customers realise their ambitions through design of rewarding everyday experiences with Vestas. And we aim at our designs to empower the renewable energy industry to scale, by providing daily delight and ease to those on the frontlines of the fight against climate change. Therefore, this is also an opportunity to work with customer experience design at Vestas with a purpose beyond great CX.

Additional information

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

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