Customer Account Manager

3 weeks ago

Videbaek, Denmark Vestas Full time

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Account Manager at Vestas, you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

Region NCE > SBU NCE Service > CSM DK/NO
We are a collaborative and enthusiastic team looking for a Customer Account Manager to enable us to continue to deliver on our contractual promises while growing our business and maintaining solid customer relationships. You will be part of our Customer Service Management-DK team located in Videbæk, Denmark.


Our daily operations is very diverse as we interact with a large amount of both internal and external stakeholders. We are involved in some very interesting projects, that offer you the opportunity to develop the business and actively knowledge share with the organisation and your team.

Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with planning department, technicians and other stakeholders Create and supervise administrative routines with new or existing customers Handle daily customer communications Define and seek new business opportunities and coordinate complex after sales projects needed for profitable development Calculate and follow up on cost and profitability of our service contracts Actively participate in the hand overs of new wind parks from sales and construction

Qualifications

Contractual knowledge is important as contracts form the baseline in discussion with customers Experience of working project based and being involved in execution process, communicating with several different stakeholders On the professional side, we believe you have experience from a similar position in a similar industry, for instance from an international company. Proven skills in delivering on budget and delivering a good customer experience in a cost-efficient way Experience of CRM systems and following processes Good skills in MS Office and preferably experience from using ERP system such as SAP or Salesforce Fluent in written and spoken English and Danish, other Nordic languages

Competencies
We believe that if you possess the following personal characteristics, we can teach you a lot about CSM:

A commercial mind-set with the ability to understand our business and what creates value for our key account customers and Vestas Ability to create and maintain relationships with a broad variety of external customers and internal Vestas departments at different levels Ability to get involved in complex technical and contractual issues Ability to coordinate projects both freely and in a team Good communications and negotiation skills Coordination skills and structured way of working

What we offer
Apart from a competitive benefit package, as a Customer Manager in Videbæk, Denmark you will be where it all happens, in close relationship with our customers. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and support the transition into green energy.

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