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Technical Support Engineer

4 months ago

Aarhus, Denmark Vestas Full time

Do you have vast experience within the electrical or mechanical field? Are you socially skilled to communicate with different stakeholders internally as well as externally? Then this position as a Technical Support Engineer is for you 

Region NCE > SBU NCE Service > Tech. Supp. Operational Systems NCE
Technical Support Operational System Team is a sub department of Technical Support NCE, supporting both Offshore and Onshore Service and Construction business in entire NCE region, in terms of technical knowledge and acting as the link between R&D and local business units. 
Joining Technical Support Operational System Team, you will be part of a high experience and dedicated team that consists of persons that is spread throughout the NCE Region. In this position one is taking leadership for implementing Vestas strategy, supporting various stakeholders with technical knowledge, securing customer focus and safety. Since the team is spread in different countries, we are open to which location this position will be stationed.

Responsibilities

Supporting service technicians and various stakeholders within Service and Construction (Offshore and Onshore), by providing advanced troubleshooting support as well as assist various internal teams, such as Service Technical Planning, Customer Service teams, and Construction teams  Handle requests in ticketing systems and provide support through various communications channels Interaction and supporting all sub-teams within Technical Support NCE, and ensuring technical knowledge is shared across the teams Focus on lowering the LPF (Lost Production Factor) on Vestas turbine portfolio Act as the link/bridge between VPS (Technology R&D), Service and Construction. Involvement in VPS project and implementing lessons learnt between VPS, Service and Construction organization on the Vestas turbine fleet Review technical customer questions, provide answers, and present technical topics at customer meetings Create, update, and maintain guides (VGAs) for Service Technicians - ensures consistent and accurate information

Qualifications

Good communication skills in both verbal and written English Electrical or mechanical education, along with minimum 5 years working experience in the wind industry Alternatively, relevant Engineering education (Electrical, Mechanical, or Marine Engineering)

Competencies

High technical knowledge of WTG control systems (e.g., Toolkit, VOB, VTM, VAX) Commercial and effective communication skills Ability to work effectively in an international environment Comprehensive organizational and prioritization skills Comfortable working with limited supervision and in remote teams Pragmatic problem-solving abilities with attention to detail and commitment to quality and safety Proficient in PC skills, including SAP, Salesforce and Microsoft Office Suite

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information
Your primary work location could be Videbæk, Aarhus, Malmö, Östersund, Berlin, Hamburg, Husum, Rheine, Warrington Constanta, Szcecin or Toun.
You should expect some travel activity, approximately - days per year. 

If the above match your skills and qualifications, please apply no later than ..4. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.