Auction Manager, South East Region/Tennessee

Accountable for minimizing operational losses through successful remarketing of return assets. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibility Statements:

Conducts audits for each sale to ensure compliance to company policy and procedure; reports findings and/or discrepancies to Asset Remarketing Management Team and AVP as needed.

Assists in title resolutions including Auto Check, stolen flags and mileage discrepancies with government agencies and coordinates findings with ARS.

Assists in daily report review, pricing units available for sale, and reinstatements with prompt return of customer units.

Initiates, develops, builds, fosters and maintains professional, positive and effective relationships with all internal and external contacts.

Ensures adherence to AR Procedures and Service Level Agreements through effective communication with stakeholders.

Resolves any delays or issues with external and internal auction staff to ensure sales occur timely.

Processes incoming communication requests regarding units and needed actions including fee requests, repair approvals and transport delay issues. Escalates situations to appropriate stakeholder(s).

Addresses loan accounting issues with accounts receivables and auction partners.

Reviews daily inventory reports and Inventory exception reporting.

Facilitates post sale auction arbitrations with Director of Remarketing for approval.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Business, Finance, Marketing or equivalent degree. Req

Work Experience:

+ Years Auto body and mechanical experience and knowledge Req

+ Prior Auto Remarketing experience required

Skills and Abilities:

Critical thinking and problem solving skills to make autonomous decisions

Ability to be physically present at Auction - days each week

Excellent written and verbal communication and negotiation skills

Ability to adapt to late changing schedules and plans

Strong presentation and public speaking skills required

Superior organizational and time management skills with an impeccable attention to detail.

Self-motivated and the ability to work both independently and collaboratively while prioritizing heavy workloads and meeting time sensitive deadlines in a remote environment.

Team player with a strong work ethic; promotes and enjoys a creative work environment

Exceptional interpersonal, written and verbal communications skills.

Advanced proficiency with Microsoft Office Suite.

Ability to interpret and analyze an array of data in a variety of forms and leverage it for marketing purposes.

Ability to identify, analyze and solve complex problems.

Ability to respond effectively to inquiries or complaints from members, regulators and others.

Ability to communicate effectively and persuasively in print and digital.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.