Service Delivery Consultant

1 month ago

København, Denmark RS Group plc Full time

Service Delivery Consultant

Hybrid Working

London / Corby / Germany / Copenhagen

An exciting opportunity has opened within our EMEA Value Added Solutions team.

This role requires strong execution skills as you are sharing accountability for the successful delivery and growth of RS Value Added Service Solutions into defined EMEA markets. You will work closely with the Head of Product Management & Delivery and senior market stakeholders to build and execute a Value-Added Solutions roadmap with partner markets, focusing on the ongoing growth of existing service solutions and importantly the establishment of new, EMEA-wide capabilities such as Inventory Solutions.

You will ensure that markets understand and are ‘bought in’ to the delivery roadmap for inventory solutions and will support them with subject matter expertise to build and execute their local plan. This will ensure markets know how to define and recruit required resources, adopt technology systems and adopt/develop business processes to deliver a consistent customer experience and commercial business model.

You will also work with the wider EMEA VAS team, Digital and Technology functions to ensure that product roadmaps and development activities in relation to eCommerce solutions are effectively communicated into market stakeholders. We hope you will develop a strong commercial understanding of customer needs, competitor environment and overall market commercial landscape., using this knowledge to inform market stakeholders and collectively deliver against execution plans that drive sustainable profitable growth.

Success will come from: Collaborating with market and regional and group functions to deliver industry recognised best practice project installations, including an acceptance into service framework that provides support for ongoing implementations & service issue resolution. Supporting partner markets build and scale new and existing profitable capabilities through structured project planning, operational excellence, and commercial governance. Collaborating with the broader EMEA VAS team to deliver new go to market materials into markets including sales presentations, case studies and technical value calculators.

What we are looking for from you: An all-rounder, someone who is commercially and operationally savvy. Someone who is a lateral thinker and a self-starter. A proven with a track record of managing operationally focused teams in a process centric environment. Solid experience of establishing operational, customer implementation and technical support processes in relation to managed service and digital propositions. You shine as an effective coach and collaborator, influencing other teams to take personal ownership & responsibility. An appreciation of digital procurement methods such as PunchOut, Electronic Ordering, Electronic Invoicing, and web order management tools would be great A second language, particularly German, would be a huge advantage.

What you’ll be doing: Support the product manager to develop new and existing services capability. Supporting the markets services teams to develop their go to market approach and the scale services across their customer base. You will support the sales organization through coaching, training, and guiding them through complex bids. Manage and execute CI projects to ensure that our services are continuously developed to provide best in class experience for internal and external stakeholders. You will also manage a broad range of senior stakeholders in market including, services, sales, operations, finance and logistics to ensure they are aligned with our services strategy and competent in delivery on their part.

RS…who are we?

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 2000 colleagues here in the UK – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Rewards

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, we’ve just introduced several new Family Friendly Policies including:

Help for people to take control of ongoing Health conditions such as diabetes or asthma. Support for Neurodiverse colleagues and families with neurodiverse members. Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues.

Are you ready to explore the possibilities?

What to do next… if this feels like the right role for you, just click the ‘Apply Now’ button. You’ll need to create an account if you don’t already have one and attach your CV and a cover letter if you would like to.

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#LI-HYBRID

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