Senior Business analysts to join Customer Engagement Individuals Tribe

1 month ago


Aarhus, Denmark Danske Bank AS Full time

Are you passionate about delivering great customer experiences by leveraging data and technology? Are you ready to take lead on implementing our new customer engagement platform ensuring optimal user experience? If yes, then we have an interesting opportunity for you.

Our mission: We elevate customer experience with timely, relevant and personalized advice.

As our new Business Analyst, you will work with +100 highly motivated and skilled colleagues, and together with stakeholders be shaping the customer engagement of tomorrow.

The tribe is completely new and will from the beginning compose of 8 Squads working across multiple locations. 

As this is an area of central importance to our recently launched Forward ‘28 strategy, significant growth to the team over the coming year is expected, while ensuring we build a strong culture aligned to our values - You and your future squad play a key role in forming this.

The position is based in Copenhagen or Århus, Denmark.

At the moment we do not offer relocation for this job position.

A great match to our team? 

We are looking for Business Analysts, who brings experience and a solid toolbox with-in the area of design of IT solutions, business analysis and customer experience in the Nordics. We see you as being curious, proactive, reflective and collaborate well with diverse teams. You are eager to learn, develop and enjoy taking initiative and comfortable with the responsibility that follows. 

What a typical day would consist of:  As Business lead on implementing our new customer engagement platform you will drive exploration, analysis and development end-to-end in collaboration with the team and stakeholders across markets Use your user-centric mindset to ensure that digital solutions align with our customer/user needs and enhance engagement Confident liaising with stakeholders at all levels ensuring buy-in Juggling and prioritisation various tasks, input and requests ensuring optimal outcome Use your analytical and scenario thinking skills to assess risks and optimise solution Test the latest development changes and provide clear feedback Collaborate with your squad members while having fun Stay current with digital trends, tools, and technologies is essential to navigate the ever-evolving landscape of digital engagement Use your strong communication skills (Danish and English) to ensure optimal information flow

What are you waiting for?

This is a great opportunity to grow and take on new responsibilities within Danske Bank.

We will collect applications and run interviews. If you have any questions, please reach out to Hiring Managers Pernille Maria Brandt Marquertsen, Chapter Lead



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