Global Customer Care Learning

1 month ago

Frederiksberg, Denmark Mölnlycke Health Care ApS Full time

Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organization with an inspirational culture – where you’ll be recognized for the results you’ve achieved.

If you have a passion for learning and development as well as exceeding customer expectations, this position could be a great opportunity for you.

In 2023 Mölnlycke transformed Global Customer Experience (GCX) and successfully established a new organization to take Customer Care to the next level. As part of this journey Mölnlycke is looking to hire a Global Customer Care Learning & Development Lead to play a pivotal role in further establishing a continuous learning dedicated to the global Customer Experience team. You will work closely with the GCX Leadership team to identify needs and opportunities and further develop learning offers for the organization.

Location : remote (some business travelling, up to 20%)

What you’ll do: Define and implement the GCX Learning and Development Strategy Ensure continuous and active collaboration with GCX Management to define capabilities and to identify educational needs and opportunities for GCX roles Develop learning offers for the organization and propose learning methodologies to maximize learning experience Evaluate effectiveness of training programs and establish improvement actions Provide (directly or via suppliers) relevant soft skills training to GCX teams Implement a tracking tool to monitor learning & development Maintain updated training material and resources for GCX users and ensure compliance Collaborate and align with COO and Sustainability L&D Manager to ensure continuity and end to end approach of GCX Learning offer

We’ll give you the challenges, skills and support to advance your career.

What you’ll need: Bachelor level degree or equivalent in relevant field of study Experience (+4 years) as Learning & Development manager and in developing capabilities as internal or external partner Passionate about developing people and expert in learning methodologies Insights into customer care function and corresponding capabilities Solution-focused and proactive, taking ownership to overcome challenges Exceptional communicator with excellent consultant and facilitation skills Confident in developing strong working relationships and to influence outcomes across the organization Non-hierarchical leadership, managing one Learning & Development Specialist Proficient in Microsoft Office Business fluent in English

What you’ll get: You will be part of a dynamic team with a global company Ever-changing work environment where you will get space for your ideas and you are encouraged to take challenges and grow Careful and comprehensive induction Open, friendly and fair working atmosphere Attractive career prospects in taking market development to a next level Mobile IT equipment and annual bonus in addition to your monthly salary of course The opportunity to help make patients’ life better

Our approach to diversity and inclusion

At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the requirements for the role. 

If you feel ready and upbeat about really having an impact, then we want to hear from you

Please send your application via our career site or reach out to Imke Kahlenberg to discuss this opportunity further.

About Mölnlycke ®

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. 

Our business is organised in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916.

For more information, please visit . 

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