Customer Success Manager
1 month ago
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Overview
We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are looking for a Customer Success Manager to join our Head office in Copenhagen. Our Team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world.
As a Customer Success Manager, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, and ensuring that the maximum value is gained from Trustpilot products in order to drive retention and minimize churn.
What you'll be doing
Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them Convey best practice examples that drive ROI Increase renewal rates and reduce churn Successfully upsell Trustpilot’s products and discover new revenue opportunities Mapping various accounts in order to cross sell into other parts of their business Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Successfully onboard clients and ensure they fully utilise their paid subscriptionWho you are
Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate 2-3 years of B2B sales or account management experience with, ideally, subscription based, renewal license models Ability to build and maintain strong relationships with multiple stakeholders Consistent track record of hitting and exceeding commercial targets over the past few years Excellent communication and negotiation skills Adept of uncovering new revenue opportunities Possess a solid ability to manage tough conversations in a professional and solution-oriented manner Fluent in Danish. Along with English working proficiency. (Fluent/working proficiency in a third language is advantageous too)What's in it for you?
On-going career development, training and one-to-one coaching via our in-house enablement team Hybrid working model 2/3 days on site and the rest working from home A lucrative commission structure, company bonus and benefits 25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning Paid parental leave Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments availableStill not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you
#LI-KW1
About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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