Dutch Customer Success Manager

1 month ago

København V, Denmark Hello Retail ApS Full time

Dutch Customer Success Manager

  • Sales
  • Full time
  • Copenhagen HQ

We want you
About the job

  • Your job is to make sure that our existing customers are successful and that they are aware of it. You will be working across the Nordic team and will serve primarily Dutch but also other nordic customers.
  • You will be the key coordinating driver and the customer’s first point of contact, responsible for delivering the promised services. You will plan regular business reviews with the customer so they are aware of and understand the positive results generated by our solution.
  • You will ensure an optimal process, both internally and externally, when coordinating the implementation of our services.
  • You will analyze the customer’s shop and discover possible optimizations. You will furthermore interpret the customer’s needs and ideas and form them into clear requirements for our tech support team.

The ideal candidate

  • You already have experience from a Customer Success Management job and knows what it takes
  • You have experience from the Sass industry
  • You have experience within eCommerce
  • You have basic Internet/Web knowledge, but are not necessarily a geek. Knowledge of Google Analytics is a plus.
  • You like talking to people and are capable of putting yourself in the shoes of the customer – your customers MUST be successful, period
  • You can work structured with a wide variety of different tasks.
  • You are self driven, proactive and ambitious, and understand the importance of a strong team.
  • You are fluent in Dutch and English – both spoken and written.
  • You have experience in servicing customers over the phone.
  • You like to listen to music and perhaps even have fun with your colleagues on Fridays.

What Hello Retail offer

  • A competitive salary
  • Comprehensive training in our systems and best practice.
  • Great incentive to do your best.
  • A workplace where we celebrate the team spirit.
  • A workplace where we jointly ensure that every day is as good as possible.
  • A workplace where we celebrate our results.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free

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