Delivery Manager

4 weeks ago

Copenhagen, Denmark Shape Games Full time

Shape Games is an award-winning digital b2b platform and service provider for the iGaming industry (sportsbetting & casino products).

We operate across Europe, North America and South America with our native omni-channel frontend platform, alongside our agnostic control panel that makes operations and integration of providers simple, quick and cost effective.

The module-based solution is state-of-the-art and tested at scale with a number of market leading clients.

You might just be the next colleague to join us on this exciting journey. And by doing so, share your knowledge with the rest of us while learning from us in return. Together, we'll follow the newest technology trends and have fun along the way.Responsibilities

As our new Delivery Manager, you will be responsible for driving initiatives with our customers. You will be part of a customer focused team that that engages directly with customers.

Specifically, your will focus on: Project Management

Project Planning and Scheduling: Creating project plans, defining timelines, milestones, and resource allocation to ensure projects are delivered on time and within budget. Risk Management: Identifying potential risks to project delivery and implementing strategies to mitigate them. This may include technical risks, resource constraints, or external dependencies. Change Management: Managing changes to project scope, schedule, or requirements, ensuring that any deviations are properly documented, communicated, and approved. Process Improvement: Continuously evaluating and improving project management processes and methodologies to enhance efficiency and effectiveness.

 Stakeholder Engagement

Stakeholder Communication: Acting as a primary point of contact for stakeholders (internal and external), providing regular updates on project progress, addressing concerns, and managing expectations. Conflict Resolution: Resolving conflicts within the team or between stakeholders, fostering a positive and collaborative work environment. Customer Satisfaction: Ensuring customer satisfaction by delivering high-quality solutions that meet or exceed customer expectations.


Resource Management

Team Management: Leading and managing a small customer-focused team of integration engineers, testers, designers, and other stakeholders, to ensure effective collaboration with the customer. Budget Management: Monitoring project expenses, tracking budget utilisation, and ensuring cost-effectiveness throughout the project lifecycle. Resource Planning and Allocation: Assessing resource requirements for projects and aligning with internal stakeholders to secure realistic timelines. Knowledge Sharing: Facilitating knowledge sharing and lessons learned sessions within the team to promote continuous learning and improvement.


Quality and Performance

Quality Assurance: Overseeing quality assurance processes to ensure that deliverables meet predefined standards and specifications. Compliance and Governance: Ensuring compliance with relevant regulations, industry standards, and organisational policies throughout the project lifecycle. Performance Monitoring and Reporting: Tracking project performance metrics, such as progress against milestones, budget utilisation, and team productivity, and providing regular reports to stakeholders. Post-Implementation Support: Providing support and assistance after project delivery, ensuring a smooth transition to operations and addressing any post-implementation issues or concerns. What we look for in our new colleague: Project Management: Proficiency in project management methodologies, tools, and techniques to plan, execute, and monitor projects effectively. Leadership: Ability to lead and inspire multidisciplinary teams, foster collaboration, and drive performance towards common goals. Communication: Excellent communication skills to articulate ideas, convey expectations, negotiate agreements, and resolve conflicts effectively with stakeholders at all levels. Stakeholder Management: Skill in managing relationships with diverse stakeholders, including clients, senior management, team members, and external partners, to ensure alignment of objectives and expectations. Problem Solving: Strong problem-solving skills to analyse complex issues, identify root causes, and develop innovative solutions to overcome challenges and obstacles. Working hours and specifications

⏱ Full-time, 37.5 hours a week.

📍 This is a Copenhagen-based, on-site position with flexible remote work possibilities. If you are interested in a fully remote position instead, please apply to the relevant position, at this link.

💬 English proficiency is a must. Danish language skills are not expected.

💎 Read more about why to choose Shape Games on our career page.
Hiring process

📝 Application via the company career site

🕵🏻 CV screening by a Talent Acquisition representative - within 2-3 days

📋 Additional questions sent to the candidate [1 or 2 questions may be asked, with an optional video and/or text answers]

👥 1st meeting with a Talent Acquisition representative - usually no later than a week from the application [may be in person or on video, according to the candidate's location and preference]

👱🏼‍♂️ 2nd meeting - interview with the COO [may be in person or on video, according to the candidate's location and preference]

👨‍👩‍👧‍👦 3rd meeting - interview with one or more existing Delivery Managers

🧔🏼‍♂️ [optional] 4th meeting - interview with the Shape Games Managing Director

🎯 Offer
What you get from us

🏙 Central office

Our office is located in a central area of Copenhagen, Denmark. Easy to access by bike or public transport (metro station: Islands Brygge).

📱 New tech gear

MacBook, the newest mobile phones, and ergonomic working setting? We got you covered.

🍝☕️ Food and drinks

Enjoy a catered lunch, great snacks and drinks with your colleagues, every day. These include plenty of vegetarian, halal, gluten and lactose free options.

🧑‍🎓 Skill development

We support your skill development with a dedicated education budget to attend seminars and courses.

👯 Social gatherings

Enjoy social gatherings, activities, Friday bars and games together with your colleagues.

⚖️ Work-life balance

Work is not everything. Carve out time for your family, friends, and fun hobbies.

🐥 Family friendly

We cherish families and understand that daily life can be full of unexpected events. We also open our doors to your little ones for Christmas Hygge or LEGO nights.

🏡 Remote work allowed

We are open to remote work as long as it fits in with your team. Working from your home country is also possible when visiting your family and friends.

🌍 Relocation package

If you are not already living in Copenhagen, but would like to, we can help make the relocation easy. We will take you through the process of getting a Danish work VISA (applies to you and your immediate family). We are part of the Fast-Track programme so the process will be as quick as possible. We will also arrange the trip and find an apartment in a good location for you. (We also have some remote jobs you can see listed here.)Working at Shape Games

⭐️ A competitive salary in accordance with experience and capabilities.

⭐️ We are organized with a flat hierarchy, where everyone is accessible, no matter their role.

⭐️ Our office is located in Islands Brygge close to public transportation and the harbor, where both summertime and wintertime swimming is enjoyed.

⭐️ The headquarters offers a modern aesthetic, a comfy lounge area, and plenty of fun activities such as PlayStation tournaments, board game nights, family LEGO days and much more.

⭐️ But also social events, keynotes, morning runs (and swims) and Friday bars - not to forget an unhealthy amount of snacks, beverages, cake.

⭐️ Our team is very international and so far includes people from over 40 different countries. Our company language is English.

⭐️ A couple of times each year we press pause on our daily projects and retrieve to a remote location. We get together for socialising and hacking on side projects - we call this Shape Games Weekend. It is a lot of fun.

⭐️ Read more about why to choose Shape Games on our career page.

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