IT Manager, Digital Customer Experience

Overview
IT Manager, Digital Customer Experience (m/f/d)
Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

About the Role
As an IT Manager in the Digital Marketing domain, you will be reporting to the Senior IT Manager Digital Marketing and will be at the forefront of delivering and supporting a robust and comprehensive application portfolio. You will play a pivotal role in ensuring the seamless functionality and continuous improvement of digital marketing applications, contributing to the success of customer experience and brand awareness strategies. The ideal candidate will possess a deep understanding of digital marketing technologies, a proven track record in delivering and supporting web applications, and strong leadership skills.​

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• ​Application Portfolio Management: Develop and execute a strategic roadmap for a product line within digital marketing application portfolio, aligning it with business goals and marketing strategies. Evaluate, select, and implement new applications to enhance the digital marketing technology stack.​

• Delivery and Implementation: Lead the planning, development, and implementation of custom-built digital marketing applications, ensuring timely and successful delivery. Collaborate with cross-functional teams, including marketing, IT, and external vendors, to achieve project objectives.​
• Support and Maintenance: Establish and oversee effective support and maintenance processes for a product line in digital marketing application portfolio. Coordinate troubleshooting efforts and resolve application-related issues to minimize downtime and disruptions.​
• Team Leadership and Development: Manage a Full Stack team of IT professionals responsible for the delivery and support of digital marketing applications. Foster a culture of innovation, collaboration, and continuous improvement within the team.​
• Vendor Management: Collaborate with vendors to ensure the effective delivery of application solutions and services. Negotiate contracts, manage vendor relationships, and ensure adherence to service level agreements (SLAs).​
• Performance Monitoring and Optimization: Implement monitoring tools to track the performance and efficiency of digital marketing applications. Analyze data to identify areas for optimization and enhancements, ensuring optimal functionality.​
• Compliance and Security: Ensure that digital marketing applications comply with relevant data protection regulations and industry standards. Implement security measures to safeguard application data and user information.​

​

Who You Are

• Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is preferred. 4 years of experience in IT management, with focus on Marketing Technology and digital customer experience solutions.​
• Technical Skills: Proficiency in web development technologies, e-commerce platforms, and content management systems. Familiarity with MACH architecture principles.​
• Leadership and Management: Proven experience leading and managing a team of IT professionals. Strong project management and SDLC skills with a track record of delivering agile projects on time and within budget.​
• Strategic Thinking: Demonstrated ability to develop and execute a strategic roadmap for digital marketing technology initiatives. Strong analytical and problem-solving skills with a strategic mindset.​
• Communication Skills: Excellent written and verbal communication skills in English. Ability to communicate complex technical concepts to non-technical stakeholders.​
• Collaboration and Teamwork: Ability to foster a collaborative and inclusive team environment. Proven experience collaborating with cross-functional teams to achieve common goals.​
• Location and Travel: This position is offered with a hybrid working pattern (3 days office and 2 days from home). The position is based in Munich or Gothenburg. Ability to travel is up to 15%.

Our Benefits for You

• Compensation & Benefits
  Compensation above tariff level, bonus, pension schemes, anniversary bonus, child allowances, Corporate Benefits & other employee benefits, factory outlet and free giveaways
• Work-Life-Balance
  Flexible working hours, 30 days of vacation, lifetime work account
• Learning & Development
  In-depth onboarding, training opportunities such as digital learning platform, coaching & mentoring, individual development plan, participation in professional conferences
• Health & Well-being
  Lease-a-bike, health and well-being days, mindfulness courses, "PME Familienservice", employee surveys
• Team & Collaboration
  People culture, communities & networks, co-working spaces, leadership guidelines, canteen
• Mobility
  Public transport allowance, bicycle parking, free car parking, e-charging stations

This Is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion

is established in our core.

Let’s Connect
The Talent Acquisition Team is happy to answer any questions related to the open role.

#Essity-DE

Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date: