Senior University Partnership Manager
1 month ago
We’re looking for a Senior Success Manager to reach our ambitions and join our dedicated team in Copenhagen
The main mission of the University department is to work alongside our Higher Education partners through the implementation, launch and day-to-day use of the Career Center by JobTeaser. The Career Center is an innovative and user-friendly career guidance platform integrated within the intranets of these institutions, enabling them to guide their students and graduates in their career development, prepare them for the world of work and help them discover their best way forward.
As a Senior University Partnerships Manager, you’ll report to the Head of Nordic University Partnerships, and play a key role in the retention and success of our 30+ partner universities in Denmark, Finland and Norway. Specifically, ‘success’ refers to satisfaction of the University Career Services, as well as the activation and engagement of their students and corporate partners. In collaboration with the University Management, Support, Product and Marketing teams, you will be responsible for ensuring the activation of your portfolio and for being the internal customers’ voice.
Main tasks and objectives
Monitor and improve our existing partnership with Universities in the Nordics:Develop solid relationships with the universities in your portfolio.Deliver on key KPIs (positive university sentiment, high NPS scores, 0 churn).Track and improve student engagement in the Career Center - ensure registrations and active usage of the platform.Help with product improvements by being an internal advocate for your partner universities.Push the roll out of new features to your partner universities and convince them to use those features.Lead innovative projects with your partner universities (example: create workshops about self-knowledge and career guidance using JobTeaser’s tools).Assist in planning and hosting events for our university partnersContribute to internal development projects:Encourage best practice sharing between our partner Higher Education institutions during dedicated events targeting career services.Animate group training.In collaboration with our Marketing teams, help your partner institutions with the promotion of the Career Center by JobTeaser.Think about innovative ways of increasing student engagement.
Qualifications
About you
Native Danish speaker and fluent in English (mandatory). Finnish language knowledge is a plus.At least 5 years experience in account management/customer relationship management.Customer centric - our partner institutions and our students are at the heart of what we do.Confident and diplomatic communicator with a passion for building consultative partnerships.Very organized, structured and data-driven - ability to measure and report regularly the efficiency of your actions with your portfolio.Fast learner and multitasker - ability to manage your time effectively and prioritize tasks.Understanding of students and the Higher Education industry is a big plus
Additional Information
At JobTeaser, get ready to…
Join a mission-driven company with a concrete impact on the new generation. Share our three core virtues with our people all over Europe: #Committed, #OneTeam, #DrivEn. Participate to our dynamic internal life, where all our employees can contribute (all-hands, seminars, meetups, parties, game nights, team-drinks, etc). Grow and develop your career with JobTeaser thanks to our strong training policy (more than 95% of our employees have been trained last year). Be part to an inclusive environment when everyone can find their place Enjoy our super flexible remote environment with 1 month per year wherever you want in Europe, with a home office financial support for equipment. Enjoy the basics: Pension scheme, Health insurance, Free Snacks & Drinks, optional lunch buffet from Meyer's. Be proud: 85% of our employees are proud to work at JobTeaser (source: Internal Take Care Survey June 2023, sent each quarter to all our employees).
Your hiring process and the next steps
In order to identify the perfect fit for us (and also for you), we offer a comprehensive hiring process with the possibility to get to know all your future key team members, and between each step of your process, you will receive constructive feedback from our Talent team.
A 30-min screening call to get to know you better with one of our Talent Acquisition SpecialistsAn interview with your future manager to discuss about your experiences and motivationsOne or several focus interview that can include business cases to test your hard skillsA final round with your Department Head to confirm the mutual matchWelcome at JobTeaserWe are committed to creating a working environment where everyone feels comfortable. We promote diversity within our teams and every application we receive is screened through a unique, pre-established, competency-based process.
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