Senior Program Manager, Bowel Coloplast Care and Consumer Services Insights

1 month ago

Humlebæk, Denmark Coloplast AS Full time

Are you passionate about making a difference for people with intimate healthcare needs? And are you motivated to empower our consumers through our patient support programs?

We offer a unique chance as a Senior Program Manager who will manage and continuously innovate Coloplast Care for people with bowel issues (also known as ‘Bowel Care program’) from a global perspective, while being the global owner of consumer services insights.

In the Care team, we work hard to fully support our consumers with great support services spanning from lifestyle, condition management, emotional support to product guidance. Bowel Care (BC) is a high growth and high focus area for Coloplast representing a large untapped potential not least within consumer services. A next step in the Care team is to consolidate insights ownership with one person to ensure consistent, high-quality focus on KPIs, tracking and follow-up. 


You will be part of a vibrant and international team that designs, develops, implements, and tracks these programs from global level in close collaboration with our colleagues in subsidiaries around the world and HQ colleagues (., Marketing & Services, Reporting Solutions, Data, Digital and IT, Evidence & Adoption, Branding & Design). You will also be part of a strategically important cross-functional project team focused on taking our Bowel business area to the next level. 

You will own services towards Bowel Care consumers and insights for consumer services
You will be responsible for the continued design, development, implementation, and tracking of the Coloplast Care program for people with bowel issues. The program is currently being scaled to more markets while being further developed to support an exciting full-potential plan for the Bowel business area. Furthermore, you will be the lead of establishing and owning consumer services insights in the team from defining which KPIs to track and at which frequency to preparing and supporting insights dialogues with top markets. 

In this role, you will more specifically:

Set the strategic direction for continuous innovation of the Bowel Care support program Create scalable service solutions which can be adapted locally and result in measurable impact Translate clinical insights and product-related claims into consumer-friendly content together with our copywriter, while ensuring that our infrastructure (., Salesforce) supports our service delivery  Collaborate closely with our BC markets to implement and track performance of our global service offerings Set the strategic direction for a newly established consumer services insights field in the team Take the lead on driving and optimizing our tracking and insights generation of consumer services across business areas incl. target-setting and dialogues with top markets Uncover new insights and be an inspiration for more data-driven decision-making


Your professional competencies: 5+ years of experience within marketing communications, service innovation, project management, product or performance management, consulting, or similar 

Experienced within medtech industry or activating/tracking consumer services is a plus Ability to work on a strategic/conceptual level, but also get into the details of our processes, performance numbers and project plans Excellent communication & presentation skills; Writing good storylines, visualizing and presenting results in a compelling way which inspires/challenges/influences key stakeholders Strong analytical toolbox, incl. Excel at advanced level and basic knowledge of Power BI and/or other business intelligence front ends Experience with CRM systems (., is considered an asset, but not a pre-requisite Have a strong eye for details and collaborate equally well with reporting specialists, developers/digital specialists as with the business Be a true team player with good facilitation and stakeholder management skills

Travel of app. 15 days/year is to be expected.

We will take candidates into the recruitment process continuously, so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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