Danish-speaking Customer Service Representative
4 weeks ago
Dansktalende supporter, der brænder for tilfredse kunder, søges til one.com i København
Kan du lide at snakke med mennesker? Er du løsningsfokuseret, empatisk og drives af at gøre kunderne glade? Bliver du høj af at hjælpe mennesker, af at give den perfekte service og af at løse problemer? Så har vi lige den rette stilling til dig på vores supportkontor i København Der hjælper vi kunder via chat, e-mail og telefon med deres webhosting løsninger, tekniske problemer og alt, der kan opstå for en bruger, som forsøger at skabe sig en plads på internettet med hjemmeside, e-mail og domæne.
Hos one.com har vi vores kundekontakt som højeste prioritet Vi arbejder hårdt for altid at yde support og kundeservice i verdensklasse, for at sikre os, at selv på et marked med hård konkurrence, føler vores kunder at de får alt de behøver, og lidt til.
Dette er en unik mulighed for at blive en del af et team hvor alle arbejder mod samme mål: at yde nordens absolut bedste support og kundeservice til vores kunder. Vi gør ingenting halvhjertet, men arbejder kontinuerligt for at overgå os selv, mens vi har det sjovt på arbejdet og udvikler os både individuelt og som et team.
Ansvarsområder og hvem vi søger
Vi vil som sagt give vores kunder en oplevelse i verdensklasse når de kontakter os for support. Det handler ikke bare om at løse problemet; det handler om at overgå kundens forventninger ved at forstå værdien af empati, forståelse og personlighed. Vi tror på ”hire for attitude, train for skill” så hvad du end har gjort tidligere er mindre vigtigt. Det vigtigste for os er, at du har en vilje til at lære, et stærkt ønske om at yde en service ud over det sædvanlige og, at du er positiv, åben og udadvendt.
Din vigtigste opgave vil være at tage imod kunder via chat, e-mail og telefon for at hjælpe dem med alle mulige tekniske (og under tiden mindre tekniske) problemer og for at sikre, at den kunde du taler med, har den rigtige pakke, har de rigtige produkter og ikke går glip af noget fra os.
Send din ansøgning så hurtigt som muligt hvis du synes følgende passer på dig
Du kan tale og skrive på engelsk (da vi er et firma med mange nationaliteter og kontorer i forskellige dele af verden, sker det meste af vores interne kommunikation på engelsk) Teknisk forståelse samt kendskab til wordpress på bruger- og administrations-niveau Erfaring fra kundeservice, support eller salg er et plus, men ikke et krav Tålmodig, kan håndtere stres og er god til at tilpasse sig forandringer Målrettet ”vinder” der drives af at slå de gængse forventninger God evne til at tage feedback og coaching for at udvikles Kundefokuseret og med et stærkt ønske om at hjælpe Fleksibel og med evnen til at tænke uden for boksen Positiv og ”glasset er halvt fyldt” attitude Grundlæggende IT-færdigheder Stor vilje til at lære Ydmyg
Praktisk
Stillingen er på fuld tid med 37,5 timer om ugen. Din arbejdstid planlægges på en ugentlig plan med 7,5 timer hver dag, ekskl. frokost, i nogle tilfælde forventes du at arbejde i weekender. Startlønnen vil være DKK 23.000 pr. måned med mulighed for opstart hurtigst muligt
Interviews vil blive afholdt løbende. For yderligere spørgsmål vedrørende stillingen kan du sende en mail til Martin Ast, Customer Service Manager på martin.ast@group.one. Upload dit CV og din ansøgning via rekrutteringsplatformen ved at klikke på 'Ansøg nu' og følge trinene. Sørg for at tjekke din spam-mappe for e-mails fra os via Recruitio. Af hensyn til din personlige databeskyttelse bedes du undlade at sende dit CV og din ansøgning som en e-mail.
At one.com Copenhagen you can expect
Full pay during parental leave A hybrid working model with 2-3 days at home a week 5 extra vacation days on top of your 5 weeks of vacation Pension plan, health insurance, and an annual health check World-class lunch arrangement provided by Meyers Kitchen One of the best locations in Copenhagen right next to the Central Station A modern office environment including MuteBoxes and ergonomic furniture A free website with domain and hosting, where you can choose your own domain name
Become a part of group.one
Since its establishment in 2002, one.com has been in constant development and is today part of group.one, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, marketing services and SaaS solutions (incl. email, SEO and website tooling). We have an international environment with a high level of flexibility and growing ambitions. We are proud to present our key numbers of business:
More than 2,000,000 great customers in 149 countries With more than 3,000,000 registered domains to their name 1200 incredible people have chosen us as their employer And the diversity stretches to more than 45 different nationalities Remote, hybrid, or in-office, they carry us from more than 12 countries And lastly, we are connecting 12 major brands well-established in the European market to lead us towards becoming number one - your European Champion
Diversity, Equity, and Inclusion
At group.one we are intentional about diversity, equity and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.
Therefore, group.one is an equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/expression. Our commitment to diversity, equity, and inclusion is a fundamental part of our culture, and we believe that by embracing the unique qualities of each person, we enrich our collective experience and drive positive change.
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