Customer Service Agent

4 weeks ago

København S, Denmark GOODIEBOX ApS Full time

GOODIEBOX Copenhagen Full-time

Salary Competitive

There is clearly more to a job - It's about culture, it's about social connections. It's about helping each other become productive team members. That is why the Goodiebox employee-journey is "a journey of growth". We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you

We started Goodiebox to share happiness, not just for our members all around the world - but also for our employees. Happiness, trust and ambition is in everything we do and our teamwork is based on openness and honesty - we're all about creating new relationships

Join us for a rocket-ride of spreading happy moments across the world

Our mission at Goodiebox is to make the world just a little happier (big words we know), but we believe we can do it, starting with our fantastic members - which is where YOU come in We are looking for a Danish speaking Customer Service Agent (we call ourselves Happiness Heroes) to join our team in Copenhagen to bring exactly that happiness to the wonderful people throughout Denmark.

Responsibilities:

  • Full time position
  • Responsible for communication with our members through social media, phone, email, and chat.
  • Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
  • Assist in the development of new and creative initiatives to better build member relationships.
  • Analytical mindset to flag recurring issues and identify proactive and reactive solutions.
  • Be proactive in member communication to provide the best service needed.
  • Ensure system requests are done swiftly and with accuracy.
  • Daily contact with our warehouse about mistakes and make sure these will be fixed.
  • Daily contact with our technical team about technical issues/improvements.
  • Assist in reporting in collaboration with the Member Experience Specialist.
  • Collaborate with other departments to improve overall member experience and to solve day to day issues

Requirements

  • You live in Copenhagen or close by
  • Native Danish speaker
  • Perhaps you have completed a Bachelor degree
  • You maintain a positive, empathetic and professional attitude toward our members.
  • Proactive, detail- and result oriented
  • Extraordinary understanding for creating "wow" for our members.
  • A deeply rooted desire to provide the world's best customer service.
  • Good experience with customer service, but ready to be challenged on everything you have learned before.
  • Lots of energy, drive - even in busy periods.
  • Good adaptability and ready to acquire new knowledge.

Benefits

  • Monthly Goodiebox
  • Free Gym Membership
  • Possibility of working remotely abroad from time to time and one day per week
  • Possibility to work remote 1 day per week
  • Dog/Pet-friendly office, for that extra boost of happiness

Deadline
Please submit your application by June 17th.

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