Customer Success Manager
6 days ago
Are you a native German speaker with SaaS experience looking for a new challenge? Then tamigo could be the place for you
tamigo provides a Workforce Management solution that simplifies operations and automates processes for customers in retail and hospitality across Europe.
As a Customer Success Manager (CSM), you take ownership of a portfolio of enterprise and mid-sized customers, primarily in Germany, Austria and Switzerland. You are your customers’ main point of contact, you offer advice and assistance to help them reach their objectives through our SaaS solution, and you actively grow your accounts.
Your job will be to:
Maintain: Ensure good user adoption and customer engagement. You understand your customer base and you make it a priority to constantly help the customer use tamigo in the best way possible based on their overall goals.
Nurture: Strengthen relationships with customers through your functional expertise. You are a reliable partner who optimises the experience of each customer and demonstrates how tamigo can meet their specific needs.
Grow: Identify and pursue growth opportunities. You support the business goals of our customers, and you identify and pursue opportunities for expansion, upselling and cross-selling.
You will work alongside three other CSMs as part of our Sales team.
You are the right candidate if:
You speak and write native level German, and professional English. You have at least 5 years of experience in a SaaS company, preferably within Customer Success Management or sales. You have excellent relationship building and stakeholder management skills and know that business relations are best established by creating real business value. You combine proactiveness and creative thinking with business acumenand a comprehensive grasp of IT.*Get to know the solution you will promote Sign up using ‘Candidate’ as your company name and test our solution for yourself.
Job responsibilities:
Take complete ownership of your portfolio and help them achieve tangible business value using tamigo. Actively promote upselling and cross-selling opportunities, presenting timely value propositions to customers. Generate sales leads through active referrals, engaging with key advocates, and driving expansion into new markets. Collaborate with colleagues in Sales and Professional Services to close and implement deals. Follow up on renewals and manage yearly price adjustments.
What’s in it for you?
An exciting position in which you work closely together with high-profile customer brands within retail and hospitality. You can have a direct influence on tamigo’s success and growth. We value initiative and an entrepreneurial spirit, and we give you latitude to realise both. Your professional growth is important to us, and you will be part of our Talent Development program from day one. We prioritise a healthy work-life balance, including health initiatives and flexible work structures. Pension and private health insurance.
How to apply:
Please note that you must have an EU work permit and a clean criminal record to be considered for the position.
We use a blind recruitment process, so it is your motivation and functional experience that counts. Send us a detailed CV and a motivational letter in English, telling us why you are the right person for this role.
We process applications continually and will close the recruitment process as soon as the right candidate has been found.
Want to know more? Visit us or get in touch with our recruitment team directly: june.nilsson@tamigo.com
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