Export Sales Coordinator

1 month ago

København, Denmark Arla Foods amba Full time

How you will make an impact
As our Export Sales Coordinator, your primary responsibility will be to support daily sales and provide exceptional customer support for the distributor business in your market portfolio. You will ensure adherence to short and long-term customer agreements, enhancing the overall customer journey through effective communication and prompt resolution of inquiries, concerns, and issues. Additionally, you will streamline business routines, manage minor accounts and markets, resolve customer issues, and professionally handle customer inquiries. This role not only offers the opportunity to support our business on selected markets within the SSA market cluster but could also serve as a development opportunity to transition into an Export Manager over time.


More specifically, your tasks will include:

Coordination of daily and weekly business routines with customers and serve minor accounts and markets individually in alignment with the P&L responsible managers. Point of contact with customers with to resolve issues such as pricing and quality issues. Managing customer inquiries - from receipt of inquiry to final feedback to the customer – and coordination and collection incl. shipment of samples / new items. Communication with internal stakeholders in e.g. production, warehouse, transport or distribution to confirm the status of orders and resolve customer complaints. Using databases to maintain up-to-date customer records and using data to track the status of orders and deliveries.


What will make you successful
We imagine that to succeed in this role, you have:
A relevant degree, preferably within Business Administration, Supply Chain, Marketing or equivalent.

Ideally, you have experience from a similar FMCG export sales/sales support role, commercial role or an equivalent area e.g. in supply chain or logistics. You work in a structured and logical manner and enjoy creating order and detail where ever it is required.  You are outgoing, proactive and a good communicator both written and verbally and must be proficient in written and spoken English, and it would be an advantage if you’re able to communicate in French. Finally, you have good financial and IT skills. 


As a person, you are comfortable maneuvering in an international and multi-cultural setting where the social, cultural and working standards are quite different from what you are used to. This calls for personal integrity and a strong sense of occasion combined with the ability to interpret different cultures.

What do we offer?
Join our inspiring workplace to grow and learn alongside skilled colleagues in an international organization dedicated to maximizing business value. We prioritize professional development and internal promotion, fostering a positive and collaborative culture that brings out your best. As a market leader, we produce nutritious household-favorite brands that make a positive impact on our customers, the farmers who own us, and the world.

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