Field Application and Validation Specialist, HID and Forensics

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. 
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
 
Join us. At QIAGEN, you make a difference every day.

Position Description

We are open to applications from candidates based in various countries within EMEA and Asia-Pacific provided the travel requirements can be met.

In this role, you will work closely with the sales and support organisation at QIAGEN to deliver onsite and remote support to HID and forensic customers in EMEA and the Asia-Pacific regions when required. The Field Application Specialist (FAS) team are key to removing technical objections during the pre-sales process through delivery of demonstrations, product evaluation trainings and technical consultation with HID and forensic laboratory stakeholders. They also provide ongoing after-sales support including troubleshooting, technical guidance and delivery of validation services in accordance with international and regional guidelines.

Key responsibilities:

- Plan and perform internal validation studies and subsequently report validation data to aid faster implementation of QIAGEN solutions.

- Stay up to date on the latest advancements and methodologies for the processing of forensic samples as well as maintain a firm understanding of the traditional STR workflow used in labs currently around the world. Of particular importance is the understanding of Next Generation Sequencing (NGS) and the benefits this technology can bring to the field.

- Focus on customer satisfaction and provide expertise and ongoing consultative support to end users, advising them on which products, techniques and resources they can use to improve their laboratory processes and success rates with the ultimate aim to position QIAGEN as a key partner for HID laboratories and subsequently drive market adoption of QIAGEN technologies and assays within the market.

- Work closely with HID Sales Specialists to plan and deliver on sales activities with a focus on meeting and exceeding the regional sales targets and assigned business objectives.

Position Requirements

- University degree (ideally PhD or Masters) in a relevant subject, or equivalent experience.

- Proven laboratory experience of forensic/ HID workflows.

- Proven experience with relevant products such as QIAGEN HID portfolio and NGS technologies.

- Experience in validation of laboratory (workflows, assays and instrumentation) in accordance to ENFSI/SWGDAM guidelines to ISO17025 standard.

- Fluent in English, written and spoken, with additional languages preferred.

- Willingness and availability to travel internationally across the EMEA and Asia-Pacific regions with up to 80% of time spent in the field. Location close to an international airport is essential.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.