Senior Product Support Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark Connected Cars AS Full time
Senior Product Support Lead

Connected Cars is working on an ambitious project to connect millions of car owners with their vehicles by hooking into the on-board diagnostics available in every modern car, and we are looking for enthusiastic and motivated Senior Product Support Lead to join us on that journey.

Our mission is to enable safer, more sustainable, and more convenient mobility to the world through responsible and transparent data collection and sharing. Our team consists of around 70 people from diverse backgrounds, and nationalities, brought together by a shared belief in team effort, community, and delivering quality products and solutions.

The position

We're looking for a new colleague to join our Customer Success team as Senior Product Team Lead. You will be an individual contributor as well as leading a small team of Product Support Specialists. The team reports to our VP Customer Success and is responsible for providing daily product support to hundreds of workshops and around 250 fleets. You ́ve seen the inner workings of a Global B2B product support team before and crucially know how to combine a high touch customer service where needed - with a scalable operational setup. Your new team has a Global B2B customer portfolio and is located in Copenhagen - plus one location in Asia.

We currently receive around 2,000+ support requests per month - and rising as the business scales. Besides providing support to our customers, the team works with a variety of other tasks in close collaboration with the wider Customer Success team.

You will personally be integral in implementing scalable processes with the team as well as ensuring a close and efficient daily dialogue with our Product and Tech teams. Support tickets range from questions about our consumer app to technical car issues.

The successful candidate will be/have: Be proficient in English and Danish on a professional level. Additional languages are a plus. 3+ years of previous customer service experience from a similar position. Proven experience as a Team Lead or in a leadership role. - Preferably in tech. Natural flair for IT and willingness to learn new systems. Knowledge of best practice Customer support tech systems, Eg Intercom, Zendesk, Shortcut, and Slack. You will not be required to know all these systems as you will be provided with training. Excellent communication skills, capable of building strong relationships with customers and across multiple internal departments. You work well under pressure and are a natural at prioritising as you go. You can take responsibility for your tasks and see them through. A good sense of humour and positive energy. You're curious and not afraid to produce new ideas to improve things.
We don't necessarily expect you to have a relevant education; what matters is that you have an interest in IT and feel comfortable working with multiple systems. Needless to say, it's a MUST that you are truly passionate about delivering top-quality customer service.
Why Connected Cars The opportunity to be part of an industry-leading company with a global reach. A collaborative and innovative work environment that encourages growth and creativity. Competitive salary and a attractive pension scheme Extensive employee discounts schemes on cars, repairs, etc. for yourself and your family Friday bars, monthly social events, affordable lunch scheme and unlimited snacks in the kitchen.
Connected Cars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • Copenhagen, Copenhagen, Denmark Veo Technologies ApS Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We're democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...


  • Copenhagen, Copenhagen, Denmark Veo Technologies Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We're democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 20405 Payments. Changing environment. Product Management.Would you like to work with the shaping of the future payment offering in Nordea? We are now looking for a Senior Business Developer, in the role of Product Manager for MobilePay and Vipps, to join our Nordic Retail Payments team in Transaction Banking Product Management unit – part of Nordea...


  • Copenhagen, Copenhagen, Denmark Atkins Danmark AS Full time

    Job Title: Senior Project Lead Engineerlocation: Denmark, CopenhagenJoin Us We combine AtkinsRéalis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations – we are LinxonThe Senior Project Lead Engineer is responsible to provide the technical lead and coordination for all engineering...

  • Marketing Lead

    4 days ago


    Copenhagen, Copenhagen, Denmark Performativ ApS Full time

    Performativ is a rising star in fintech innovation. We're not just another player in the market; we're a team of fintech heroes shaping the future of investment management. Our product is revolutionizing the way investment managers and financial institutions operate globally. Backed by world-class venture capital investors, we are on a mission to make a...

  • Marketing Lead

    2 weeks ago


    Copenhagen, Copenhagen, Denmark Performativ Full time

    As our new Marketing Lead you will Creative Marketing Excellence:Driving the development and execution of innovative strategies to reach new customers, enhance brand awareness, and expand market presence through any means possible (You are a go getter who will make Performativ a household name among European wealth managers)Conducting in-depth market...

  • Senior IT Supporter

    1 month ago


    Copenhagen, Copenhagen, Denmark Esoft Systems AS Full time

    Er du en erfaren og kompetent IT Supporter med en relevant uddannelse? Har du evnen til at levere førsteklasses service og support til kollegaer og kunder i en dynamisk og vækstorienteret virksomhed? Hvis det lyder som dig, kunne du meget vel være den Senior IT Supporter, vi søger. Ansvar og primære opgaver Du kommer til at have en central rolle i at...

  • Reporting Team Lead

    4 weeks ago


    Copenhagen, Copenhagen, Denmark United Nations Office for Project Services Full time

    Job DescriptionDescription –>The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world – making an impact on development and solving...


  • Copenhagen, Copenhagen, Denmark Xero Denmark AS Full time

    Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate,...

  • Reporting Team Lead

    4 weeks ago


    Copenhagen, Copenhagen, Denmark United Nations Office for Project Services Full time

    Job DescriptionDescription –>The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world – making an impact on development and solving...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 21408 Would you like to be a part of a team with experienced and talented colleagues, and apply cutting-edge techniques to support establish an active management of model risk through rigorous validation activities? We are looking for a Senior Model Risk Analyst to strengthen our validation processes for Nordea's insurance business.At Nordea, we're...


  • Copenhagen, Copenhagen, Denmark Worksome ApS Full time

    Worksome is on a mission to make work better. We're dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce - creating better experiences for everyone and more opportunities for people in the flexible world of work. Worksome is...


  • Copenhagen, Copenhagen, Denmark Rambøll Danmark AS Full time

    Job DescriptionAre you ready to use your extensive electrical engineering experience to contribute to large-scale, international high-rise projects? Do you excel in a collaborative, global setting, working with teams to tackle diverse challenges? Then, we are looking for you to join us as our Senior Chief Electrical Engineer.Your RoleAs our Senior Chief...


  • Copenhagen, Copenhagen, Denmark Propstep Full time

    Propstep is a company on a mission to create the best renting experience in the world.We do this by providing software and services that help our customers rent out their properties quickly and efficiently while providing tenants with a fair, transparent, and efficient experience.We have international aspirations and are looking to expand into a new country...


  • Copenhagen, Copenhagen, Denmark Propstep Full time

    Propstep is a company on a mission to create the best renting experience in the world.We do this by providing software and services that help our customers rent out their properties quickly and efficiently while providing tenants with a fair, transparent, and efficient experience.We have international aspirations and are looking to expand into a new country...


  • Copenhagen, Copenhagen, Denmark United Nations Population Fund Full time

    The Position: The Head of Pillar 4 - Support Services position is located in the UNFPA Supply Chain Management Unit (SCMU). The position reports directly to the Chief, SCMU. The Head of Pillar 4 - Support Services will work closely with other SCMU colleagues, other HQ Business Units, the Regional Offices and the Country Offices and with a number of...


  • Copenhagen, Copenhagen, Denmark Ganni AS Full time

    GANNI IS LOOKING FOR AN EXPERIENCED TECHNICAL PRODUCT/PATTERN DEVELOPER FOR A MATERNITY COVERYOUR MISSION & RESPONSIBILITIES AHEAD OF YOUAs Product/Pattern developer for RTW Woven categories, you will be part of the RTW Development team at the GANNI HQ office in Copenhagen. We are looking for full-time employment for a period of 10-12 months with a starting...


  • Copenhagen, Copenhagen, Denmark Lloyd's Register Emea Full time

    Job ID:39326 Senior Specialist - Noise & Vibration Lloyd's Register Location: - Halifax, Canada; Miami, USA; Southampton, UK; Copenhagen, Denmark; Singapore. What we're looking for We are seeking a highly experienced and knowledgeable Senior Specialist in Noise and Vibration to join our dynamic team. As a Senior Specialist, you will lead and oversee projects...


  • Copenhagen, Copenhagen, Denmark Danish Refugee Council Full time

    Job DescriptionDescription –>The Finance, Risk and Supply Chain (FRISC) department at DRC, govern and are the custodians of the finance and supply chain activities of DRC. There are over 60 dedicated staff in the department supporting DRC's operations internationally and in Denmark. Supporting the implementation and management of an annual budget of around...

  • Product Manager

    12 hours ago


    Copenhagen, Copenhagen, Denmark Dixa Full time

    About DixaDixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer FriendshipTM . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate...