Senior IT Supporter

4 weeks ago


Copenhagen, Copenhagen, Denmark Esoft Systems AS Full time

Er du en erfaren og kompetent IT Supporter med en relevant uddannelse? Har du evnen til at levere førsteklasses service og support til kollegaer og kunder i en dynamisk og vækstorienteret virksomhed? Hvis det lyder som dig, kunne du meget vel være den Senior IT Supporter, vi søger.

Ansvar og primære opgaver

Du kommer til at have en central rolle i at levere IT support til vores kontor i København og en af dine styrker er, at du formår at bevare overblikket i en dagligdag hvor der er mange bolde i luften. Som Senior IT Supporter har du mange forskellige opgaver, som blandt andet inkluderer:

Hjælp til prioritering af kundehenvendelser ift. IT support/rettelser.
At hjælpe kollegaer i Client Care med 1st level support samt supportere øvrige ansatte på kontoret i København.
At bistå i direkte kundesupport til kunder med eks. log in-udfordringer.
Analyse, udførelse og færdigmelding af driftsforstyrrelser.
Vedligeholdelse af AD-/brugeroprettelser og andre hjælpesystemer.
Software-installation og opsætning af PC'er, herunder hardware, smartphones og tablets (iOS/Android) samt driftsovervågning af brugersystemer

Du kommer til at blive en del af IT-teamet bestående af ca. 10 medarbejdere og du vil referere til Head of Retail IT of vores System Administrators.

Din profil

For at trives i rollen som Senior IT Supporter, skal du have en relevant IT-uddannelse f.eks. som Datateknikker med speciale i Infrastruktur eller som IT Supporter og min. 2 års erfaring fra en lignende stilling. Vi lægger vægt på følgende kompetencer og egenskaber:

En solid viden om IT-support, drevet af både erfaring og interesse inden for IT. Du er nysgerrig og handlekraftig, og din tilgang til problemløsning er altid båret af ønsket om at levere holdbare løsninger til brugerne.
Tager proaktivt ansvar for dine opgaver, samtidig med at du aktivt bidrager til at finde fælles løsninger.
Er pålidelig og trives i en til tider hektisk hverdag sammen med dygtige kollegaer.
Kan analysere fejl via logs og identificere mønstre og sammenhænge i fejlfinding.
Taler og skriver dansk og engelsk.
Har dokumenteret erfaring med Windows-platformene, herunder Win11, SQL, MS Office, BC/ERP og Sharepoint samt erfaring med at udarbejde dokumentation, SOP (Standard Operating Procedures)
Har en ITIL 4 Foundation baggrund eller certificering.

At arbejde hos EFKT

Som Senior IT Supporter hos EFKT, bliver du en del af en ambitiøs virksomhed, hvor åbent og ærligt samarbejde er nøglen til at nå vores målsætninger. Nye ideer bliver budt velkommen, initiativ belønnet og respekt for hinanden er hjørnestenene i den måde, vi arbejder sammen på. Vi beder hinanden om hjælp, og vi siger det højt, når der er noget vi ikke ved, og indimellem laver vi fejl - men vi lærer af det, og betragter det som en forudsætning for at blive bedre til det, vi gør. Tonen er ærlig og uformel, og vi holder af arbejde tæt sammen og se hinanden ofte, også når vi arbejder hjemmefra.

Det praktiske

Dit primære arbejdssted vil være på vores kontor på Vesterbro i København og pr. 2. april 2024 på vores nye kontor i København SV tæt på S-tog og motorvej. Oplæringen vil foregå på vores kontor i Odense, så der må forventes rejseaktivitet mellem lokationerne. Vi arbejder også hybridt, så der er rig mulighed for, at vi i fællesskab sammensætter arbejdsugen, så det passer alle parter bedst.

Vi læser ansøgninger og inviterer til jobsamtaler løbende, så send dit CV og din ansøgning til os snarest. Stillingen forventes besat hurtigst muligt. Bemærk venligst at vi kun accepterer ansøgninger indsendt via linket nedenfor.

Mere om EFKT

EFKT brænder for at udvikle mæglerbranchen gennem data, kreativitet og innovation. I Norden er vi den største og markedsledende virksomhed, som hjælper ejendomsmæglere med at producere og anvende digitalt markedsføringsindhold. Vi har kontorer i Danmark, Sverige, Norge og Vietnam og er mere end 800 medarbejdere på verdensplan.

Hos EFKT er vi forpligtet til at udvikle mangfoldigt talent på alle niveauer. Vi opfordrer alle interesserede kandidater til at ansøge, uanset alder, race, kønsidentitet, seksuel orientering, handicap, religion eller etnicitet.

Vi ser frem til at byde dig velkommen hos EFKT.

Vil du vide mere?

Har du spørgsmål om stillingen eller om vores virksomhed, er du velkommen til at kontakte IT Project Manager Molly Franch Fletcher på eller på



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