Chief Operating Officer

2 days ago

Copenhagen, Copenhagen, Denmark Corpay, Inc. Full time

The Chief Operating Officer (COO) will be responsible for overseeing all operational and commercial activities for Corpay One Denmark, ensuring the effective alignment of sales, product, customer support, customer success, and office management functions. The COO will play a critical role in executing the company's strategic vision, optimizing processes, and driving sustainable growth.

This role requires a dynamic leader with strong commercial acumen and operational expertise to enhance Corpay One's market position in Denmark. The COO will work closely with the CFO, CTO, and Compliance teams to ensure financial alignment, technical collaboration, and regulatory adherence.

KEY ACCOUNTABILITIES:

Strategic Leadership & Execution

  • Develop and implement operational and commercial strategies to drive growth and efficiency in Denmark.
  • Ensure seamless collaboration between sales, product, and customer-facing teams to enhance market penetration and customer satisfaction.
  • Align local operations with global company objectives while maintaining flexibility for market-specific needs.
  • Partner with the General Manager to shape and execute Corpay One's strategic vision in Denmark.
  • Lead and manage the sales organization to drive revenue growth, customer acquisition, and retention.
  • Establish key performance indicators (KPIs) to track and optimize sales effectiveness.
  • Identify new business opportunities and partnerships to expand Corpay One's reach in the European market.

Product & Customer Success

  • Work closely with product teams to ensure the roadmap aligns with customer needs and market demands.
  • Oversee customer success initiatives, ensuring strong adoption, retention, and satisfaction metrics.
  • Foster a culture of customer-centricity, optimizing onboarding, support, and engagement processes.

Operations & Process Optimization

  • Streamline business processes to improve operational efficiency and scalability.
  • Oversee office management functions, ensuring a productive and inclusive work environment.
  • Implement best practices in team collaboration, performance management, and internal communications.

Collaboration with Finance, Technology, and Compliance

  • Partner with the CFO to align financial planning, budgeting, and cost optimization efforts.
  • Work closely with the CTO to ensure seamless integration between product, technology, and operations.
  • Collaborate with compliance teams to ensure adherence to regulatory requirements and industry best practices.

KNOWLEDGE, SKILLS & EXPERIENCE:

  • 10+ years of leadership experience in operations, sales, or commercial functions, preferably in fintech, SaaS, or B2B software industries.
  • Proven track record in scaling commercial operations and driving business growth.
  • Strong understanding of product development processes and customer success strategies.
  • Experience leading cross-functional teams and fostering collaboration in a dynamic environment.
  • Excellent analytical and problem-solving skills with a data-driven decision-making mindset.
  • Strong communication and stakeholder management abilities.
  • Experience working in international organizations with a mix of local and centralized functions.

PREFERRED QUALIFICATIONS:

  • Prior experience in financial services, payments, or expense management solutions.
  • Knowledge of Danish business regulations and compliance requirements.
  • Fluency in Danish and English.

WHAT WE OFFER:

  • A pivotal leadership role in a high-growth, innovative company.
  • Competitive compensation and benefits package.
  • Opportunity to shape the future of Corpay One in Denmark and contribute to global success.
  • A collaborative and agile work environment with a strong emphasis on teamwork and execution.
About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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