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Journey Researcher

1 month ago

Copenhagen, Copenhagen, Denmark YouSee Full time
Journey Researcher - Barselsvikariat hos Yousee

YouSee Copenhagen Municipality, Capital Region of Denmark, Denmark

Brænder du for at skabe gode kundeoplevelser gennem dybdegående research og analyse?

Så er du lige præcis den person, vi mangler Vi søger en analytisk og nysgerrig Journey Researcher til et barselsvikariat hos YouSee. Som Journey Researcher bliver du ansvarlig for at gennemføre dybdegående research og analyser af udvalgte kunderejser. Du vil afdække kundebehov og identificere pain points, samtidig med at du spotter konkrete forbedringsmuligheder og bidrager til at sikre, at vi leverer de bedste kundeoplevelser.

Du bliver en del af vores CX & Journeys-team, som er en nyetableret afdeling i hjertet af YouSee, der arbejder målrettet med at optimere kundeoplevelsen. Afdelingen består af dedikerede specialister inden for Customer Experience og Journey Management og er forankret direkte i YouSees topledelse.

Dine opgaver vil blandt andet omfatte:

  • Indsamling og analyse af data ved hjælp af kvantitative og kvalitative metoder for at kortlægge kunderejser og identificere både pain points og forbedringsmuligheder.
  • Dokumentation og visualisering af kunderejser for at skabe en tydelig forståelse af kundens oplevelse.
  • Analyserer årsager til painpoints i journeys og bidrager til løsningsforslag.
  • Præsentation af analyser og anbefalinger til stakeholders for at sikre opbakning til forbedringstiltag.

Vi leder efter dig, der:

  • Har minimum 5 års erfaring med at udføre dybdegående research og analyse/mapping af kunderejser, brugerundersøgelser (interviews, surveys mv.) eller service design.
  • Er metodisk og har en struktureret tilgang til opgaver.
  • Har erfaring med at arbejde med data, fx NPS, interviews, adfærdsanalyse eller digitale touchpoints.
  • Trives i samarbejdsroller og kan engagere og facilitere på tværs af teams.
  • Er kommunikativt dygtig og kan præsentere komplekse indsigter på en letforståelig måde.
  • Har en stor nysgerrighed og ivrig efter at fordybe dig i kundeadfærd.

Desuden har du en relevant akademisk uddannelse på minimum bachelor niveau, og taler og skriver flydende dansk, samt kan arbejde med engelsksprogede kollegaer.

Hvad får du?

I CX & Journeys bliver du en del af et team, hvor det sociale er forankret i arbejdsdagen. Vi har fx fælles frokost hver mandag og fælles morgenmad hver fredag, hvor vi mødes og indleder og afslutter ugen. Derudover er det vigtigt for os, at der er plads til en fornuftig worklife-balance, og vores snackskab er altid fyldt, hvis du trænger til mere energi, end kaffemaskinen kan levere.

Om os

YouSee, som er en del af Nuuday-koncernen, som også inkluderer Telmore, Hiper, TDC Erhverv, Relatel og eesy. De har alle det fælles formål at skabe mening og værdi gennem digitale løsninger, hvor brugen af ny teknologi er i højsædet.

YouSee er i fuld gang med at fremtidssikre og digitalisere forretningen med moderne produkter indenfor tv, streaming, internet og mobiltelefoni samt en forestående IT-transformation, som åbner nye kommercielle muligheder i et meget konkurrencepræget marked.

Praktisk information

Stillingen er et barselsvikariat til og med maj 2026. Arbejdspladsen er placeret på vores hovedkontor på Teglholmen i København.

Ansøgning: Det er ikke nødvendigt at vedhæfte en motiveret ansøgning, men du bedes venligst inkludere en kort introduktion i dit CV om, hvorfor du søger denne stilling. For at sikre en fair og inkluderende rekrutteringsproces beder vi dig samtidig undlade at tilføje et foto til dit CV.

Ansøgningsfrist: 25. april 2025

Kontaktperson: Thomas Kvist Olsen på thool@yousee.dk

Arbejdssted: Teglholmsgade 1, København

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