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Customer Research Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark NKT AS Full time
  • Category: Sales & Marketing
  • Location: Kaunas, LT

Join our global marketing team and make an impact
NKT is seeking a Customer Research Specialist to join our international Group Marketing team to provide impactful customer insights to internal stakeholders. Do you enjoy creating surveys, analyzing data, and collaborating with others to achieve impactful results? As a Customer Intelligence Specialist, you get the chance to support customer research projects, be part of our growth journey and connect a greener world.

Bring in the customer perspective to NKT to support strategy and improvement activities
The Customer Research Specialist supports the global marketing function and other stakeholders across our international organization with customer insights to ensure informed decision-making, optimize strategies, and business growth.

Your tasks will be to:

  • Lead various customer and market research projects (both quantitative and qualitative).
  • Align with stakeholders on insight and research needs.
  • Develop guidelines or questionnaires in our survey tool (Qualtrics).
  • Evaluate datasets and compile reports that offer suggestions for guiding marketing and operational strategies.

You will be a part of an international team of colleagues placed in Kaunas (Lithuania), Cologne (Germany), Broendby (Denmark) and Chennai (India). This position will be located in Kaunas, Lithuania. Your direct manager is Katrin Stassen, Senior Business & Customer Intelligence Manager.

A specialist within marketing intelligence with excellent communication skills
The role is well-suited for those who are good at analyzing and finding solutions to problems. You have an eagerness to develop and learn new things. Our team thrives on great collaboration, and you will enhance this by being service-minded, communicative and a great support to your colleagues and internal customers.

You also have:

  • A BSc. in a research related field.
  • Experience in developing, conducting, and analyzing market/customer research projects e.g. customer surveys, interviews, focus groups, either in an agency or corporate setting.
  • Sound knowledge of research methodology.
  • Knowledge in survey tools such as Qualtrics is seen as beneficial.
  • Fluency in English.

Leverage your customer research skills in an international setting
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

This role offers you great possibilities to contribute to our growth, provide customer and marketing insights and learn new things. The team you will be part of is competent, international, and collaborative.

We offer you a modern office at Kauno Dokas with a workplace where your knowledge and experience matter and one full of challenges, opportunities, and potential. In addition, we are offering:

  • Opportunity to be a part of the global team.
  • Interesting challenges and tasks, learning opportunities.
  • Private health insurance.
  • Additional 4 days of paid holidays.
  • Hybrid work model.
  • Flexible working hours.
  • Tai chi classes on a regular basis.
  • Company-funded access to LinkedIn Learning platform.
  • Free parking next to the office.

The salary range for this position is from 2000 EUR to 2800 EUR Gross.

We will review applications continuously, but we recommend applying no later than 14th of August 2024. Please submit your CV in English. Due to summer vacations, we will be able to get back to you in mid-August. Personality tests may occur in our recruitment process.

If you have any questions regarding the position, you are very welcome to contact Recruiting Manager Katrin Stassen at If you have any inquiries about the recruitment process please contact Recruiter Angelina Nilsson at Please note that due to the GDPR regulations, we cannot accept any applications via e-mail.

Be a Connector of the green tomorrow
About NKT
At NKT, we are all Connectors. We connect to develop leading technologies that enable the world's transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5,000 people. NKT is listed on Nasdaq Copenhagen and realized a revenue of EUR 2.6 billion in 2023. We connect a greener world.

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