Plant Technical Support Engineer

Do you want to be a part of a greener future? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join us within the Plant Technical Support NCE.

Region NCE > SBU NCE Service > Plant Technical Support NCE
Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole Northern and Central Europe with technical knowledge and acting as the link between Engineering and these local business units. Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, providing answers to technical questions from internal and external customers, and taking part in customer meetings. Providing high quality plant technical support Service organizations in the NCE region to reduce windfarm downtime and enhance performance.
Being a part of Plant Technical Support NCE, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas' strategy, supporting the Service organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities

• Act as the "network consultant" internally, being operational support to our wind farms
• Participating in a Hotline setup to support our technicians on site remotely
• Performing weekend duties on call and working shifts from 06:00 - 18:00 CET could be required
• Providing technical advice to our internal and external stakeholders. Support and mentor less experienced engineers in their development
• Customer and 3rd party interaction via phone, e-mail, or ticketing system
• Align with 1st and 3rd level on creating work instructions, processes, and technical documentation
• Ensure knowledge transfer and contribute to optimizing and improving our product solutions

Qualifications

• Very good English skills, both in speaking and writing
• Solid experience in Cisco(R) Equipment, CCNA level as minimum
• Experience with industrial routers, switches and electrical systems from other vendors
• Experience with Cyber Security and debugging techniques
• Experience with pfSense and knowledge in Proxmox Virtualization is beneficial
• Basic industrial protocol knowledge (MODBUS, IEC104, OPC) is beneficial
• Windows server and Linux knowledge is beneficial

Competencies

• Good IT skills and experience with MS Office packages
• Ability to participate effectively as part of an international team
• Ability to work both independently with limited supervision as well as in teams
• Ability to organize and prioritize tasks. Comfortable with working in a highly dynamic environment
• Strong analytical and problem-solving skills
• Good communication skills, comfortable communicating technical updates to a large organization and to customers
• High attention to detail and a solid commitment to quality

What we offer
We are a team of skilled and committed colleagues, who are enthusiastic about wind energy. We offer an exciting job with great opportunities for development in an inspiring environment. We value initiative, responsibility, and accuracy. You will have the chance to work in an inspiring, international environment, inside the world's leading company and manufacturer of sustainable energy solutions.

Additional information
Work location: Vestas' office in Videbæk (DK) and other locations are possible: Aarhus (DK), Szczecin (PL), Malmö (SE), Houthalen-Helchteren (BE). Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 23.08.2024.