Customer Experience Billing Specialist

Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.

At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world.

Are you a student looking to gain hands-on experience while studying? We're looking for a detail-oriented and financially-minded Customer Experience Billing Specialist to join our part-time team. In this role, you'll be the primary point of contact for our customers regarding invoice and payment inquiries, ensuring smooth and accurate billing processes on the Planday platform. You'll be part of a supportive team of part-time and full-time colleagues, dedicated to providing exceptional customer service.

• Customer Communication: Engage with customers via email, offering detailed and effective support and guidance with queries related to invoices, payments and general billing issues.
• Payment Processing Support: Assist customers with payment methods, troubleshooting payment issues, and providing guidance on payment processes within the Planday platform.
• Problem Solving & Analysis: Independently investigate and troubleshoot problems to find timely solutions that best suit Planday and our customers.
• Process Improvement: Proactively identify and suggest improvements to our billing processes to enhance customer experience and efficiency.
• Team Collaboration: Work closely with the wider Customer Experience team to resolve complex billing issues and ensure accurate information flow.

• Numerical Aptitude: Comfortable working with numbers and financial information.
• Multilingual Skills: Fluent in English (additional languages are a plus).
• Comfortable: Working with technology and direct customer contact.
• Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
• Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
• Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
• Problem Solver: Proactive, creative, and capable of thinking outside the box.
• Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
• Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.