Manager, Membership Forecasting

Job Description
Are you ready to revolutionize forecasting and demand management? Join our Membership & Personalisation team in a dynamic global role where innovation meets impact
This position will be responsible for leading the target setting process within Membership & Personalization and ensures through regular financial forecasting & demand updates that we achieve our goals effectively, efficiently and profitably.

Please note the work location is either Copenhagen or Billund, Denmark and no relocation assistance is offered for this role.

Core Responsibilities

1. Lead and Implement: Develop and drive adoption of commercial planning, target setting, and risk management frameworks.
2. Annual Forecasting & Target Setting: Oversee the forecasting and target setting process, supporting M&P Performance and aligning with LEGO Group's OKR and LEGO Retail's planning process.
3. P&L Management: Manage the P&L process to drive a profitable membership program. Investigate trends, support business cases, and provide actionable insights in partnership with Finance.
4. Deliver Forecasts and Insights: Provide high-quality commercial forecasts and predictive insights to optimize demand and performance management. Enable data-driven decision making and timely risk management in collaboration with performance, analytics, and finance teams.
5. Communicate with Stakeholders: Present forecasts, insights, and risk analyses to senior stakeholders with clear, actionable recommendations.
6. Points Liability Forecasting: Work with Membership Operations to forecast points liability and incorporate it into overall financial planning and risk management.
7. Campaign Target Setting: Work with the CRM Hub and proposition team on target setting and new personalization initiatives.
8. Define Excellence: Coach and mentor team members, promoting knowledge-sharing across commercial performance management teams in M&C, LEGO Retail, and Finance.

You will report directly to the Senior Director of Performance, Development & Decisioning, and work closely with key cross-functional teams across M&C (Markets & Channels), Finance, LEGO Retail, PMD (Product Marketing Department), and Digital.

Do you have what it takes?

1. Relevant experience working in commercial performance management, finance and/or analytics
2. Advanced Excel experience is a must
3. Strong structured problem solving & communication capabilities
4. Excels at communicating with senior collaborators (written & oral); able to convey clear, concise and actionable recommendations based on solid foundation
5. Experience leading cross-functional teams
6. Solid understanding of personalisation, CRM, and loyalty programs
7. Energetic and determined, with a strong focus on overcoming challenges, achieving results, and ensuring high quality and efficiency.
8. Collaborative communicator with experience working across cultures and time zones to build strong, lasting relationships.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here is what you can expect:

1. Family Care Leave - We offer enhanced paid leave options for those important times.
2. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
3. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
4. Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
5. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
6. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

1. Location
   • Billund, Denmark
   • Copenhagen, Denmark
2. Job ID:
   0000018027
3. Category
   Sales, Marketing & Product Management