Technical Support Manager, Aftersales

3 weeks ago

Århus, Århus Kommune, Denmark Advansor Full time
Career Opportunities: Technical Support Manager Aftersales (58610)

Requisition ID 58610 - Posted by Dover Food Retail

Advansor is looking for a Technical Support Manager for Aftersales to become a part of an international team driven by delivering the best customer support.

Are you passionate about securing high quality technical support and leading people? Are you motivated by becoming a key employee in a successful company driven by climate actions? Then please read on.

Advansor designs and produces the world's best sustainable CO2 climate solutions. We have gained rock solid experience from designing and producing more than 18,000 racks.

Your role

You will play a vital role in leading our team of 6 Aftersales Engineers in our HQ in Aarhus and coordinating with our Aftersales Engineers outside Denmark. You will be responsible for ensuring that Advansor's technical support, claim handling, and commissioning coordination are delivered at the highest standard, driving both team motivation and performance.

Your key responsibilities will include:

  • Leading the Technical Support Team: Manage and guide the team at our HQ in Aarhus, keeping motivation and performance high while delivering consistent, efficient support.
  • Ensuring High Availability: Maintain high availability and quick response times for technical support inquiries, including troubleshooting, claim handling, and technical issue resolutions.
  • Coordinating Commissioning: Oversee commissioning coordination with the team and our customers worldwide.
  • Optimizing Processes: Continuously improve daily operations, optimizing the technical support and claim handling processes for greater efficiency.
  • Collaboration: Work closely with Customer Support, Sales Engineering, R&D, and Sales on Aftersales projects and help provide solutions to customer challenges.
  • Customer Communication: Lead and support clarifications with customers on technical issues, ensuring effective troubleshooting and timely solutions.

Your background

To succeed in this role, we believe you should bring:

  • Leadership Experience: A few years of leadership skills, ideally from a similar technical or customer support management role.
  • Technical Expertise: A degree in refrigeration or similar, with a strong understanding of refrigeration technology.
  • Knowledge of CO₂ Systems: Experience with CO₂ as a refrigerant is an advantage, but we offer comprehensive training for you to master this technology.
  • Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
  • Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language). Danish is not required, and additional language skills are a plus.
  • Customer-Centric Mindset: Ability to prioritize and handle several requests in parallel, with a sense of urgency to meet customer needs.

We offer

As part of Team Advansor, you will work with more than 320 competent colleagues of more than 35 different nationalities and join us in our mission to design and produce the world's best sustainable climate solutions. You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork.

Salary is decided based on your qualifications.

Please contact Michael Jensen, Aftersales Manager by phone: +45 35 25 60 03 if you have any questions about the position or Advansor as a workplace.

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